Net 10

Net 10 Return PolicyNet-10-Return-Policy

To see the return policy (“Return Policy”) applicable for your phone, please refer to the section below based on how you made your purchase. NET10 does not allow returns or provide refunds for any SIM Kits or Plans you may have purchased.

Store Purchases . If you purchased a NET10 phone from a retailer or wireless dealer (and not from NET10 either by phone or online), your phone purchase is subject to that store’s return policy. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. Tracfone will not process the return of any NET10 phone sold to you by a retailer or wireless dealer.

Online Purchases from NET10 . If you purchased your NET10 phone from NET10’s official website, you have thirty (30) days from the date your phone was delivered to you to return it to us for either an exchange or a refund. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us.

To be eligible for a return you must meet the following requirements:

· The phone you are returning must have been purchased from NET10’s official website and the IMEI number must be verified.

· You must return the phone in like new, working condition, returned in the original manufacturer’s packaging with all included accessories, including, device, battery, charger, and manual. The phone must not have any liquid or physical damage.

· You must pay for the cost to ship the phone back to us and include a copy of your receipt.

If anything is missing or device is not in like-new condition, your shipment may not be accepted. If a device has physical or liquid damage it cannot be returned and a credit will not be issued. NET10 will return ineligible devices to you at the same address shown on the shipping label. No restocking, handling, or shipping fees will be charged to you for this device return.

If your return meets the above requirements and you have requested an exchange for a device that costs more, you will have to pay the difference in price between the phone you are returning and the new phone you are seeking to purchase. If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone.

For more information visit Net 10