Ouidad Return Policy
1. What is your return policy?
Ouidad offers a 30-day, money back, satisfaction guarantee on our products.
Processing charges are not refundable. Only products that have been purchased from Ouidad.Com are eligible for return. In the event that you purchased a product at one of our salon affiliates, or retail partners, you must contact that location to return your products, in compliance with their return policy.
Non-returnable items include: combs, tshirts, pumps, curl clips, and books.
To be eligible for a refund, you must postmark the item(s) for return within 30 days of delivery:
For Returns via USPS:
Ouidad
400 Returns Road
Wallingford, CT 06492
For Returns via UPS/FedEx:
Ouidad
Attn: Returns Dept.
26 Barnes Industrial Road North
Wallingford, CT 06492
Packages containing non-refundable items will not be accepted for a refund. Sorry, shipping charges are not refundable.
2. Are shipping charges refundable?
Sorry, shipping charges are not refundable.
3. Where do I send my return?
Your properly packaged items, to be returned, should be sent postage paid:
For Returns via USPS:
Ouidad
400 Returns Road
Wallingford, CT 06492
For Returns via UPS/FedEx:
Ouidad
Attn: Returns Dept.
26 Barnes Industrial Road North
Wallingford, CT 06492
4. Still have questions?
If you have any additional questions about using the site, please click here for information about who to contact and the many ways we can help.
For more information visit Ouidad
Submit your review | |