Paper Mart

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.Submit Order
We are fast! As soon as you submit your order we process your order immediately. We are sorry, but we will not be able to cancel or change your order. We would be happy to assist you with any returns or exchanges. Please see our guarantee above.

How do I return or exchange an item?

Please log into your account on our website
1. Go to the My Account section and select “Request a Return”
2. Follow the directions there to complete your return.If you have questions, please contact Customer Service at 1-800-745-8800 option 2
or email us at

We will accept for return any* item however it must be returned to our warehouse in 100% saleable condition within 30 days to qualify for a full refund. We will accept returns up to 90 days from date of receipt but there is a restocking charge of 20% after 30 days. We are unable to accept any returns of merchandise after 90 days from date of receipt.Defective merchandise must be returned to our warehouse within 90 days from date of receipt to quality for a full refund.

* Special factory direct items, which are clearly posted and listed on our web pages as nonreturnable, are not returnable unless defective. Custom made or custom printed merchandise made especially for you is not returnable unless defective.

Please package your return properly. Send the package securely wrapped to: Paper Mart Returns 2164 N. Batavia Street Orange, CA 92865-3104. UPS and Federal Express are the preferred carriers for sending returns because they provide shipping insurance and tracking services.

Shipping charges are nonrefundable.

Please remember that Paper Mart is not responsible for items lost or damaged in transit.

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.

What if I received the wrong item?

Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM – 5:30PM Pacific time. Please have your account number ready to ensure fast service.

What if an item is missing from my order?

Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM – 5:30PM Pacific time. Please have your account number ready to ensure fast service.

What if I received a damaged or defective item?

Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM – 5:30PM Pacific time. Please have your account number ready to ensure fast service. We will promptly send a replacement or issue a full refund after you have returned the damaged or defective product. You are not charged any additional shipping or handling fees for replacement shipments. All we request is notification upon receipt of goods and the return of damaged or defective product. We are unable to accept Damaged or Defective claims after 90 days from date of receipt.

What if the item color does not match the picture?

We cannot guarantee that your computer monitor’s display of any color will be accurate.
At Paper Mart your satisfaction is guaranteed. If any product does not live up to your expectations, simply send it back within 30 days from the date of purchase. Unfortunately, we cannot refund your shipping charges.

 Are shipping and handling charges refundable?

Unfortunately, we cannot refund shipping and handling charges.

When will my credit appear on my account?

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.