Pitney Bowes Return Policy
Returns of Ink & Toner supplies for Desktop Printers, Copiers & Fax Machines
We will reimburse the price paid for Original Equipment Manufacturers (OEM) and/or associated Pitney Bowes Brand Compatible versions of these products received back in resalable condition (unused/unopened) within one year of the purchase date. All reimbursements will be applied to the original method of payment for the product. Shipping and handling charges associated with the product (original order and return package) are the responsibility of the customer and will not be reimbursed unless the return is due to a damaged or defective product or as a result of an incorrect shipment on our part.
Returns of all other supplies including: Mailing/Shipping Consumables (meter ink, postage tape, E-Z Seal Solution, shipping labels, etc.)
We will reimburse the price paid for products received back in resalable condition (unused/unopened) within 30 days of the purchase date unless the return is due to a defect in the product, in which event we will reimburse the price paid for products received back within six months of the purchase date. In the event of an equipment upgrade, we will reimburse the price paid for unused or unopened supplies received back in resalable condition within six months of the purchase date. All reimbursements will be applied to the original method of payment for the product. Shipping and handling charges associated with the product (original order and return package) are the responsibility of the customer and will not be reimbursed unless the return is due to a damaged or defective product or as a result of an incorrect shipment on our part.
To return supplies ordered online and comply with this policy, see instructions to start your online return.
Contact the Supply Line directly at 1-844-256-6444 and state “supplies” for assistance with a supplies return, including questions about upgrade credits or to arrange a return authorization.