Pottery Barn Kids Return Policy
You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.
WAYS TO RETURN
- Stores – You can return most non-furniture items to your local Pottery Barn Kids store for free.
- Bring to UPS Location – Start process below.
- By Phone – call Customer Care for furniture items. See contact info below.
DETAILS
START RETURN PROCESS (for UPS drop-off)
Begin the return process by giving us some details and we will create a UPS shipping label to bring to a UPS drop-off location. Pack your item(s) in the original manufacturer’s box and use sufficient packing to prevent damage in transit.
Depending on the reason for return, you may be responsible for return shipping costs.
Return item(s) must have originally been shipped to the United States (includes US Territories and APO/FPO) only.