Pro Board Shop Return Policy
Contact Customer Service:
Monday – Friday 8:00am – 7:00pm CST
Saturday 9:00am – 5:00pm CST
Sunday 12:00pm – 4:00pm CST
1-888-557-0551
E-mail: service@activesportsinc.com
Standard Return Policy: Any product purchased from Proboardshop between 1/1 and 10/15 may be returned within 30 days for credit or exchange, as long as it is unused, tags attached, and in its original condition.
Holiday Return Policy: Any product purchased from Proboardshop between 10/16 and 12/31, may be returned by 1/31 for credit or exchange, as long as it is unused, tags attached, and in its original condition.
Please fill out the Exchange/Return form and include it with the products you are returning. Please note the reason for the return. Indicate if you prefer a charge credit (to the card originally used), or an exchange. If you’re exchanging, let us know what you’d like by completing the information in the exchange item field. Pack and seal your return securely (in the original package if possible) and include the exchange/refund form. Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment. Processing your return or exchange can take 2 to 3 weeks. If you need your item(s) sooner, please call Customer Service to make special arrangements. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information e-mail us at service@activesportsinc.com.
Please download the Exchange/Return Form here or contact customer service at 1-888-557-0551 orservice@activesportsinc.com to have a copy of the Exchange/Return form sent to you.
Our return address is:
Pro Board Shop
Return
200 S Owasso Blvd. E
St.Paul, MN 55117
For more information visit Pro Board Shop
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