Pura Vida Bracelets Return Policy
All purchases made on our website are final sale and cannot be returned or exchanged (with the exception of rings). Double-check the “Details” section on each product page to confirm whether or not your item is final sale.
If you ordered a ring and it doesn’t fit, you can exchange it for the right size. For our ring exchange process, click here.
There are a few return exceptions:
- If your bracelet or accessory breaks within a year after purchasing it*, we’ll happily send you a new one based on inventory availability, no need to send it back to us.
- If your item is damaged upon delivery, no need to return the damaged item as well. Just contact us using the “Submit a Request” link below with your order information and a photo of the damaged item*, and we’ll send you a replacement.
- If you received your item as a gift and it breaks within a year of the original purchase date*, we can definitely send you a replacement! All we need is the original order number or the email address of the (amazing) relative/friend that got you the gift so we can find the transaction in our system.
*Online Orders only