Queensboro Return PolicyQueensboro-Return-Policy

How will you ship my order?

For orders that weigh more than one pound, we ship by UPS Ground service. These orders are trackable from the time they leave our facility to the time they are delivered to you. We will email you a shipping confirmation with your tracking number when your order is shipped. Orders of less than a pound are delivered by USPS and shipment tracking is available by calling our customer service line at 800-847-4478.


How long does it take for my order to be delivered?

East Coast shipments general take 1-3 business days, shipments to the Midwest generally take 3-5 business days, and shipments to the West Coast generally take 5-7 business days in transit. Expedited shipping is available. Please contact a customer service representative with your requirements and we will get you a quote.


How much will it cost to ship my order?

Your shipping costs are determined by the weight of your package. Please see the chart at the right for a guide to our shipping rates. Please note that these rates only apply to shipping addresses within the contiguous United States which excludes Alaska, Hawaii and Puerto Rico. One shirt weighs approximately one pound.


Can I have my order ship to a different address from my billing address?

Certainly! If you are placing your order online just indicate your shipping address in the appropriate fields at checkout.


Do you ship outside the United States?

Yes, we ship anywhere on the planet! For orders outside the U.S., shipping fees are dependent on the shipping address and the weight of the package. Exact shipping fees will not be known until the order is processed, weighed and ready to ship. The shipping fees will be charged separately after your order has shipped and we have the exact cost.


Can you ship to PO Boxes? What about APO and FPO addresses?

We cannot ship to PO Boxes, but we can ship to APO and FPO addresses. Charges for APO and FPO shipments will follow our normal shipping rates listed on the right. However, all orders going to APO and FPO addresses will be shipped via USPS and are not trackable.


What is your returns policy?

We guarantee fit, guarantee quality & guarantee that your order will be perfect. If you are not 100% satisfied with your purchase, please contact Customer Service at 800-847-4478to return your order for a full refund (Returns must be unworn, in the state you received them, and in the original packaging).

For more information visit Queensboro

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