Reeds Jewelers

Reeds Jewelers Return PolicyReeds-Jewelers-Return-Policy

REEDS Jewelers is proud to provide our customers with free 30-day returns and exchanges.

For items purchased in a REEDS Jewelers store, please refer to your printed receipt as the return policy may vary based on the item(s) purchased as well as the specific retail location. If you are unable to locate a copy of your receipt, you may contact the store location where you made the purchase for more information.

For items purchased on, returns and exchanges are accepted within 30 days of the original purchase delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Swiss watches must contain the original tags unaltered and in place, accompanied by the original instructions. Returns will be credited in the original form of payment. Ring sizing fees are non-refundable. For your convenience, purchases made on, can also be returned at any REEDS Jewelers store location.

How to Return or Exchange an Online Purchase via Mail

When you receive your purchase, examine it carefully. If for any reason you are not completely satisfied, please follow the return instructions below based on your original order type.

  1. Standard Online Orders– Either log in to your REEDS account or view your Order Status below (if you don’t have a REEDS account) to start your return process and print your pre-paid shipping label.
  2. ShopRunner Orders – ShopRunner is a membership program that gives you and your family Unlimited Free 2-Day Shipping and other great benefits on millions of Eligible Items from the Biggest and the Best stores. All return requests for orders placed using this service should be submitted to ShopRunner by signing in to your account on

Upon receipt of your order, with all the required information and materials, we will either ship a replacement or credit the original purchase in the form of the original payment, based on your request (Please specify in your return package). Credit processing will occur as soon as possible, usually within 3-5 business days of the receipt of merchandise.

How to Return or Exchange a Purchase to a Store

For your convenience, most purchases can also be returned or exchanged at any of our store locations. To return or exchange an item at a REEDS Jewelers store, simply bring it in along with the original packaging and paperwork, and one of our expert associates will be happy to assist you. Certain items are not eligible for store returns and therefore must be returned to our customer service center. These items are indicated as “Return by mail only” on the product page and in the shopping cart.

PLEASE NOTE: REEDS Jewelers, Inc., headquartered in North Carolina, and its web site,, are not associated with any other jewelry chain using the name REEDS or REEDS Jewelers. Purchases made from web site or our catalog cannot be returned or exchanged at stores operated by any other company. Find one of our authorized store locations.

For more information visit Reeds Jewelers