Shoes Return Policy
Not quite what you wanted? Not a problem. Simply send your items back within 60 days of purchase. For more information see the details below, browse our FAQ or contact Customer Service.
*For an APO/FPO shipping address, please contact Customer Service at 1-888-200-8414 for help with your exchange or return.
OUR STANDARD POLICY
Exchanges are FREE. We hope you’ll fall in love the second time around, whether that means finding the right size, width, color, or style, or a completely different product. Choose from an endless selection – including shoes, clothing, bags, and accessories.
Returns are simple, too. If you choose to return for a refund, we’ll give you a prepaid return-shipping label and a refund for the amount you paid for the returning item, minus a $6.95 restocking fee per item.
FINE DETAILS
- Items must be sent back within 60 days from the purchase date, though during the holiday season (November 1 – January 1) we’ll give you up to 90 days from the purchase date to make gift-giving easier
- Items should be unworn and include all original tags
- All original packaging should be included. Place the shoes in the original shoe box and ship the shoe box back in a separate shipping box (either the original delivery box or a shipping box with no other exposed labels)
- You’ll be provided with a prepaid return-shipping label for each item (not available on items shipped from APO/FPO locations or outside the 50 US states)
- Items should always be mailed back to Shoes.com, not the manufacturer
- Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
- Unfortunately, we cannot reimburse any expedited shipping fees added to your original order
- Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card
Getting Started
CLICK HERE and Use Your Order ID #
- Copy it from your order or shipping confirmation email
- Follow instructions to exchange or return, and get your shipping label
Sending It Back To Us
Once You Receive Your Shipping Label:
- Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
- Place everything in your shipping box and tape your new shipping label over the original one
- Take your sealed box to any UPS location or drop-off box
Done – We’ll Take It from Here!
- We’ll email you a confirmation once your returned item is processed
- We’ll give you a refund (minus a $6.95 restocking fee per item, if you’re not exchanging)
Expecting an Exchange?
- We’ll start processing your replacement item right away
- We’ll email you a new order confirmation and a shipping confirmation
- The purchase amount of your replacement item will be charged once it ships
Need a Hand?
Give us a call at 1-888-200-8414 or email us at service@shoes.com.
For information about orders shipped outside the US, visit INTERNATIONAL RETURNS.