Skate Hut UK Return Policy
If you are unhappy with the products in any way you may return them within 7 days of receipt at the cost to the customer, for either a full refund (less our courier charges) or for an exchange, this must be done within 30 days of receipt. We will send the exchanged item to you free of charge, on receipt of the original goods.
Returned items must be in a new and unused condition, with all tags and packaging included. All returns are checked by Skatehut before a refund is issued. We will not accept returned goods that are not in a saleable condition and will return them at cost to the buyer.
If the reason for return is because of an error on our part, or the product is faulty, we will also refund the cost of the return postage up to £10. Refunds will be made as soon as possible after returned goods are received and checked by us.
In all cases please telephone 0121 501 1111 or e-mail sales@skatehut.co.uk before returning an item.
In all cases when returning goods please include a note including your name, address, the order number from your invoice, a contact telephone number and the reason for return. Please also state whether you require a refund or exchange.
We would advise you to at least obtain proof of posting when returning goods, as loss or damage during return shipping is the responsibility of the customer.
Our postal address for returned goods is:
Returns
Skate Hut Ltd
Unit 2, Block 2
Shenstone Trading Estate
Halesowen
West Midlands
B63 3XB
For more information visit Skate Hut UK
Submit your review | |