Smartwool Return PolicySmartwool Return Policy

You can return a product purchased from within 45 days of your order’s original ship date. Just as long as it hasn’t been washed, altered or worn….

1. First, detach the bottom half of the packing list that came with your order. We’d like you to include this with your return.

2. Show us your reason for return by checking the appropriate box on the packing list.

3. Include a note, comments, or any additional information you think we should have. We love to hear from you, so don’t be bashful.

4. Get a free return label! Log-in to your account by clicking the Log-In button at the top right of the screen. Once logged in, you’ll see a menu to the left. Look up your order by clicking the My Orders link. Next to the order, you’ll see a link to print a free return label.

5. Box it up and seal securely. Use a durable shipping envelope or box. Include original packaging, if possible, and don’t forget to include the bottom half of your original packing list.

6. Send it to us. Use the pre-paid label you created in Step 5, or you can return to us using another method at your own expense.

Please ship to:

SmartWool: Returns
c/o Timberland Distribution Center
50 Service Lane
Danville, KY 40422

Once your return product is received and processed, you’ll receive credit for the item’s purchase amount, plus any applicable taxes. Credits will only be posted to the credit card used to make the purchase. If your purchase was made with a SmartWool gift card, that gift card will be credited to reflect the return.

It may take up to two billing cycles for the credit to appear on your credit card statement, but we do our best to be faster than that.


Have a product that’s worn out before its time?
Call             888-879-9665       and ask for our Warranty Department.

For more information visit Smartwool

Submit your review

Create your own review

Store Return Policies
Average rating:  
 1 reviews
by CC Porter on Store Return Policies
Earning my turns!

Just wore another hole through a pair of your socks after five days on the hill. Admittedly it happened after my fourth hike up Berthoud Pass all before noon but for goodness sake ladies and gentlemen, my Icebreaker socks are still going strong after multiple years and uses! Not sure what the malfunction is but I just tossed another pair in the pile of blownout Smartwool socks to hopefully some day return for some better built product from yous guys! Help!