SOREL Return PolicySOREL Return Policy

Can I exchange my order?

If you would like to exchange your purchase for another item, please return the original item at your convenience, and call a SOREL Representative at 1-888-697-6735.  Our team will place your new order with free ground shipping, and your credit card will then be charged for the new product. Once your return is received and processed, your credit card will be credited for the original product price plus any applicable taxes; please note that original shipping, handling or other additional charges are not refunded.

How does SOREL Easy Returns work?

Here at SOREL, we have an Easy Returns system. Please follow the guidelines below:

*Returns are accepted within 60 days of the purchase date.

*Your footwear must be unworn and returned in its original box in new condition.

*Please pack and ship your merchandise using the postal carrier of your choice.

*Please use the tear-off return form and pre-printed label from your original packing slip, as this expedites the processing of your return. Postage is not prepaid by SOREL, so please use the carrier of your choice.  For your protection, we highly recommend that you use a traceable shipping method to send us your return.


Here’s what we’ll do:

*Our team will receive your package and verify its contents. You’ll receive an email indicating we’ve received your return.

*Your product will be inspected to ensure it is unworn and in original condition.

*If you paid by credit or debit card, we’ll send the credit back to your financial institution within 2-3 business days.

*If you paid using a SOREL gift card, or if the product you are returning was designated by the purchaser as a gift, we’ll send you a merchandise credit.  It may take up to 15 business days to receive your gift card.

We’re happy to help you along the way!  If you need assistance, call or email us.  We’re here for you!

What is the return address for orders? Returns
2009 Northern Star Way
Robards, KY, 42452

For more information visit SOREL

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