Spirit Halloween Return Policy
Q: What is your return policy for online orders?
A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween.We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.
Please note: We cannot refund the orignal or return shipping charges.
*During the Halloween season, we accept online returns to our return center postmarked prior to October 18th, 2019.
Q: What is your exchange policy for online orders?
A: If by chance you need to make an exchange, we will gladly accept any items that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.
Q: What is your in-store return policy?
A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 18th, 2019 to make any returns and from October 19th- 31st,2019 to make any exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 31st, 2019 all sales become final.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks, please save your tracking information. If your return was made in store please allow 2-3 business days for it to post to your account.