Stacy Adams Return Policy
ONLINE RETURN AND EXCHANGE POLICY
Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.
Holiday purchases – During the holiday season, returns are accepted anytime through January 31st for orders placed after November 19th at 12:00PM EST to accommodate any gifts that you or your friends and family didn’t completely fall in love with.
EXCHANGES
Please clearly indicate the size, style and color of the merchandise that would prefer on your original packing slip. Enclose the packing slip with your carton. Please send the package to the Weyco Group. Customer must pay for the inbound shipping of the old item. We will provide FREE outbound shipping for the new item.
RETURNS
Please clearly indicate on your packing slip the reason for your return. State that you prefer to have funds credited to your charge card or PayPal account. You will receive the full purchase price of the product (Shipping charges are not refundable). Enclosed the packing slip in the carton and return to the Weyco Group. We will provide FREE outbound shipping for the new item
Canadian Returns should call 514-364-5444 or 800-363-5762.
DEFECTIVE MERCHANDISE / SHIPPING ERRORS
Please contact internet.orders@stacyadams.com or dial 866-523-8705 for return instructions.
Address your packages to:
Weyco Group, Inc.
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212