Tamara Mellon Return Policy
What’s your return policy?
We will gladly accept a return of your unworn item at any time. To make sure your new shoes are returnable, please keep the sole protectors intact, and only try your shoes on a carpeted surface. Worn items and orders outside the U.S. are non-refundable. Other exclusions may apply.
To return your online order, click here. You’ll need your order number and shipping zip code to initiate the return process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or by contacting our client service team.
It can take up to 15 business days from the date the return is shipped for the refund to appear on your original payment method. Digital gift cards are non-refundable, and the refund for the item will go back to the same digital gift card for re-use.
How do I return or exchange my shoes?
To return your online order, click here. You’ll need your order number and shipping zip code to initiate the exchange process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or by contacting the client service team.
Where is my refund?
If you opted to be refunded in store credit, you will receive a gift card via email once your return is shipped. If you chose to be refunded to your original method of payment, it can take up to 10 business days from the date the return is shipped for that refund to appear on your original payment method. A confirmation email will be sent at the time the refund is processed.