Ten Tree

Ten Tree Return PolicyTen-Tree-Return-Policy

Is it easy to return items?

Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email. We offer FREE return shipping on EXCHANGES. However, we charge a small return label fee for returns ($5 in US and $10 in CA). Conditions apply. We do not offer return labels for international orders. For more information, please CLICK HERE before getting started 🙂

How soon will I get my refund?

Once your items are inspected by the store, you’ll get your refund typically within 48 hours.

What items are returnable?

  • Available to Canada and US customers only.
  • Items purchased in the last 30 days.
  • Items must be unwashed, unworn, with the hang tags attached and the tree code cannot have been registered.
  • If your Item arrived damaged please reach out to us at support@tentree.com and include an image of the damage.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.

For more information visit Ten Tree