Ten Tree Return Policy
Is it easy to return items?
Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email. We offer FREE return shipping on EXCHANGES. However, we charge a small return label fee for returns ($5 in US and $10 in CA). Conditions apply. We do not offer return labels for international orders. For more information, please CLICK HERE before getting started 🙂
How soon will I get my refund?
Once your items are inspected by the store, you’ll get your refund typically within 48 hours.
What items are returnable?
- Available to Canada and US customers only.
- Items purchased in the last 30 days.
- Items must be unwashed, unworn, with the hang tags attached and the tree code cannot have been registered.
- If your Item arrived damaged please reach out to us at support@tentree.com and include an image of the damage.
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.