Thredup Return Policy
What is thredUP’s return policy?
If you decide that an item that isn’t the right fit for you, we invite you to visit your returns page to process a return request. All returns must be sent back within 14 days from the date of delivery. We guarantee the quality and authenticity of our handbags, and these items are considered final sale and are non-returnable.
Polkadot Promise
If we’ve listed an item incorrectly or there’s a problem with your order/item, we will make it right. Shoot support@thredup.com an email explaining the situation and we’ll get back to you as soon as possible!
Important to know:
- To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached)
- All items are subject to a $1.99 restocking fee
- If an item is received damaged or not as described, please reach out to the thredUP support team
- Original shipping charge is not refunded when returning items
Orders shipped within the 48 contiguous United States:
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Items purchased with thredUP store credits will always be refunded back as store credits. Note: Bag earnings are considered cashoutable credits. If the free return option is selected, you will be refunded with thredUP store credit.
- Returns refunded to thredUP credits cannot be changed to the original method of payment after the return has processed.
- thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to an additional 3-5 business days to be refunded.
- Promotions and discounts will not be reimbursed
- Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label
Orders shipped internationally or outside the contiguous 48 United States:
- Refunds will be issued back to your original form of payment.
- thredUP does not offer return shipping labels for orders shipped outside the contiguous 48 United States at this time. Please secure a return shipping label and mail your returns to:
5050 Louise Dr
Mechanicsburg, PA 17055
Mechanicsburg, PA 17055