Toms Shoes

Posted in: Apparel & Accessories, Babies & Kids

Toms Shoes Return PolicyToms-Shoes-Return-Policy

  1. What is your return policy?

    For customers within the contiguous United States, returns are on us. We accept unworn, unwashed, and unaltered items purchased directly from TOMS.com that are received by us within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our warehouse in Mira Loma, California.

    Gift Cards (both physical and digital) and other items marked “Final Sale” are FINAL SALE and are not eligible for return.

    Please see How do I return an item? for further details.

  2. What if I am outside the contiguous United States?

    If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, or another U.S. territory), you may return unworn, unwashed, and unaltered items. Any such return must be received at our warehouse within 45 days of your order date or it will not be accepted. At this time, we are unable to provide free return shipping to anyone outside the contiguous United States.

    Mail your return to:
    Returns TOMS.com C/O PT Door 74
    11905 Landon Drive
    Mira Loma, CA 91752
    United States

  3. What about my refund?

    If we receive your return within 30 days of your order date, you can choose to receive your refund, minus any original shipping charges, to your original payment method or as a TOMS.com store credit. In order for you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 5-7 working days for us to process your refund.

    If you paid with a TOMS.com gift card or TOMS.com store credit, you will receive the money back as TOMS.com store credit. Your TOMS.com store credit will go back into your TOMS.com account.

    Don’t have an account? Use the same email address you used to make your original purchase to Create an Account. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions.

    If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

    Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/PayPal statement if you are returning multiple items.

    Refunds are processed based on applicable item and tax charges. We do not refund original shipping charges.

  4. How do I return an item?

    Unworn, unwashed and unaltered item(s) may be returned, no problem. Follow the steps below and note that we must receive your item(s) in our California warehouse within 30 days of your order date. Items marked as FINAL SALE are not eligible for return.

    • Step 1With your order number and billing or shipping zip code handy, visit TOMS.com/returns to begin.
    • Step 2Follow the instructions to print your free UPS return label. Unfortunately, we can only provide a free return shipping label to those within the contiguous United States. If you’re located in Hawaii, Alaska, Puerto Rico or outside the U.S., you must return items at your own cost.
    • Step 3Package the unworn item(s), including the return form, and bring the package to any authorized UPS location. Once received, please allow us 5-7 working days to process your refund, minus any original shipping charges. The time it will take for the refund to post to your bank account, PayPal account or credit card varies.

  5. Do you offer exchanges?

    Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend returning an item for TOMS.com store credit as this will allow you to repurchase from our live inventory. Our store credit does not expire. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions.

  6. Do you refund original shipping charges?

    Refunds are processed based on applicable item and tax charges. We do not refund any original shipping charges.

  7. I would like to return a gift I received for a refund. Is this possible?

    Sorry! Unfortunately, gifts cannot be returned for a cash refund. However, TOMS.com is happy to refund gifts in the form of a TOMS.com store credit. To return a gift you received, you will need to know the order or invoice number as well as the shipping zip code or billing last name. Please contact Customer Service to help you locate this information if you do not have it.

  8. Does TOMS.com offer free shipping on returns?

    We provide a free return shipping label if you are within the contiguous United States. Need to return something? Start Your Return

    If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, or another U.S. territory), you must return the item(s) to us at your own cost as we cannot provide a free return shipping label.

  9. Can I return products I purchased from a retailer on TOMS.com?

    We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

  10. Can I return TOMS® products that I purchased online to an authorized retailer?

    Products purchased on TOMS.com must be returned directly to us and not to an authorized retailer. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

  11. Can I return products purchased on TOMS.com to an regular TOMS® store or TOMS® outlet store?

    Products purchased on TOMS.com must be returned via TOMS.com and not to a TOMS® regular store or TOMS® outlet store. If you want to return a product you purchased from a TOMS® regular store or TOMS® outlet store, please contact that store directly for information on their return policy. Locate a TOMS® store or TOMS® outlet store.

  12. If I return my purchase, does TOMS take something it has given away?

    We accept returns within the timeframe noted in our Return Policy. We start planning our Giving with our Giving Partners after the return timeframe passes. This allows us to determine the final sales and move forward with our Giving accurately. Whether it is shoes, a vision center, a safe water system, or an impact grant, once TOMS gives its support to our Giving Partner, it’s final.

  13. What if I lose my TOMS.com Gift Card?

    Please treat your TOMS.com Gift Card like cash. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it. Also, TOMS.com Gift Cards do not expire. Please see our Terms of Sale for more information on TOMS.com Gift Cards, including details and restrictions.

  14. Do TOMS.com Gift Cards have any restrictions?

    Yes, our Gift Cards have some restrictions, including:

    • You may not use coupons and other discounts or promotions to purchase Gift Cards;
    • Gift Cards cannot be used to purchase other Gift Cards;
    • Gift Cards are Final Sale and not eligible for return; and
    • Gift Cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services. Please see any applicable restrictions noted on your Gift Card or the applicable product(s) or promotion(s) for further details.

    Please see our Terms of Sale for more information on TOMS.com Gift Cards, including details and restrictions.

  15. What if I lose my TOMS.com store credit?

    TOMS.com store credit is stored in your account, so you won’t lose it! If you have TOMS.com store credit, it will automatically apply towards your next purchase as long as you use the same email address under your account to checkout. Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions.

  16. Can I transfer my TOMS.com store credit to someone else?

    Sorry, store credit is non-transferable and is for your use only. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions.

  17. My TOMS® product is defective. What should I do?

    If the TOMS® product(s) you purchased from TOMS.com are damaged or otherwise show material or manufacturing defects, please contact us. If you purchased a TOMS® product from a TOMS® retail store or TOMS® authorized retailer, please contact that store or retail partner directly.

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