TribalUK Return Policy
TribalUK Returns Policy
Please Note: All returns require a returns reference number, please contact us for a returns reference number before making a return. Returns of any type will not be accepted without a Returns Reference number.
What is your returns policy?
If you wish to cancel your order you may do so at any time from the day you placed the order, up to 7 working days starting the day after you received the goods. Refunds are made within 30 days of cancellation. Where the goods are not faulty or wrongly delivered by us or the manufacturer the goods must be returned at your cost. If they are not returned we can arrange to collect the goods and deduct the direct cost from the refund. A returns address will be issued with your Returns Reference number.
Please ensure the product has not been used, is returned undamaged in the original packaging with any accessories and any supplied free gifts.
Please contact us: returns@tribaluk.com
What should I do if my order arrives damaged or items are missing?
On receipt of your goods please inspect and inform us immediately of any damages or missing items within 7 working days. Dependant on the type of damage or missing item/s we will offer either a repair or replacement.
Please contact us: damaged@tribaluk.com
What do I do if I discover my goods are faulty within 28 days of receipt?
If your goods develop a fault within 28 days of receipt please contact us to arrange inspection of your goods. Generally we will exchange or refund the item provided if it is ‘as new’ and has no faults caused by accident, misuse or neglect.
Please contact us: faulty@tribaluk.com
What do I do if I discover my goods are faulty after 28 days but within 12 months of receipt?
If your goods develop a fault after 28 days and within its 12 months guarantee we will arrange to repair and return or replace the product to you free of charge.
Please contact us: faulty@tribaluk.com
For more information visit TribalUK
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