Trina Turk Return Policy
OUR RETURN POLICY
Trina Turk has extended our return timeframe and now gladly accepts returns on eligible items within 30 days of receiving your order! Items must be returned unworn, unwashed, undamaged, and with all original tags attached. Swimwear must be returned with protective lining in place. Any items received outside of the 30-day window or in non-returnable condition will be shipped back to the customer. A $7 restocking fee applies to all returned orders.
FINAL SALE
All items from our SALE category are FINAL SALE and cannot be returned for a refund or store credit. If any merchandise purchased from our SALE category is returned, it will be shipped back to the customer. No exceptions will be made.
HOW TO RETURN YOUR ORDER
You can now start your return for eligible orders online!
- Print your pre-paid return label by visiting the ONLINE RETURNS link above. You will need your full order number (ex. TTXXXX-XXXXX) and 5-digit shipping zip code (ex. XXXXX).
- Mark the reason for your return on the back of your packaging slip, which is included with your order.
- Pack your item(s) and packaging slip inside the original box and affix the return shipping label to the outside of the box.
- Ship your package back by dropping off at your nearest FedEx location. You can find your nearest FedEx location HERE. Make sure to keep return tracking information for your records.
Please note, that if any merchandise is returned that is past 30 days from the date of receipt, purchased from our SALE category or does not meet our return criteria, it will be shipped back to you. A $7 restocking fee applies to all returned orders.
*Online return portal is not supported by Internet Explorer. Please use any of the following browsers: Chrome, Firefox, Safari, and/or Edge.
REFUNDS
Your return will be processed within 10 business days of receipt of your package. Once your return is processed, you will receive an email outlining the details of your return. If there is a refund due, a credit will be issued in the original form of payment, minus a $7 restocking fee. Refunds may take up to 2-10 business days to reflect on your credit card and/or PayPal account. Refunds due to a Trina Turk gift card will be refunded as a new Trina Turk gift card and shipped to the billing address on file.