Urbanog.com Return Policy
UrbanOG.com wants you to Love what you ordered. If something is not right, let us know. We have a 30 day unconditional return policy. If you have any questions, please call us toll free at 1.866.961.8880.
How do I return my purchase?
All exchanges and returns are honored within 30 days of purchase.
To return your item(s), follow the instructions below:
- Click RMA Request
- Sign in to your account.
- Scroll down to “My Orders” and locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
- Print out the prepaid UPS Return Label and tape it to your package.
- Take it to any UPS location.
* When returning items with our UPS Return Label, a $7 shipping cost will be deducted from your refund credit.
You can also return items via an insured mail service of your choice to:
UrbanOG.com Returns
RMA# __________
15469 Dupont Ave
Chino, CA 91710
- Returns must be in its original, UNWORN condition, within 30 days of purchase.
- Please include the reason for the return.
- Original shipping charges are non-refundable.
- Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.
- UrbanOG.com recommends you to ship your package with insurance using a trackable shipping method.
Final Sale items
- Items with a price of $10 or less are Final Sale.
- All Gift cards, Accessories, Swimwear, Beauty/Cosmetic, Halloween Costumes, Lingerie, and Intimates are Final Sale.
- All International / Canada orders are Final Sale.
Returns are processed within 10 business days after receiving your return. We’ll send you an email confirmation when your refund has been issued.
For more information visit Urbanog.com
Submit your review | |
So i purchased a pair of shoes paid $10 for shipping which i was fine with that got the shoes they were too big guess maybe they ran big so i returned them had to pay $16 and some change to ship them back to urban OG and i was under the impression that i would be credited the $16 back that was a negative so now I’m out of $26 just for shipping which is pretty much the cost of the shoes but that’s not all so whenever they credit the money back to my account for the shoes and i place another order I’ll have to pay the cost of shipping again that’s what i say if you have to return something to them it’s not even worth it you’ll end up paying for another pair of shoes just in the money you’re spending on shipping. And the only reason i gave 1 star is because the shoes were cute oh and another thing i wasn’t even allowed to talk to a live rep they kept sending emails saying email is their best way to communicate