VJSTYLE Return Policy
Return Defective Item
We will try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective when you receive it, customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).
Note for return:
Return the item(s) by ordinary mail with tracking number, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact us for further confirmation.
Return Incorrect Item Received
If the item you received is completely different from the one you ordered, please contact us and provide us the picture proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.
Return Unsatisfied Products
If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.
Missing Items
If you’ve found that an item is missing from your order, please contact us at service@vj-style.com. We will arrange a re-delivery of your order as soon as we can.
All customers should contact us before returning any item(s)/product(s).
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