WillyGoat Return PolicyWillyGoat Return Policy

WillyGoat.Com is committed to provide fast, efficient service. If you need to return an item, WillyGoat will refund you the total product costs that you were charged as long as the items are returned within 30 days from shipping date and not opened, are defective due to manufacturing (except which applies below in the section titled ‘Replacement Parts For Concealed Damage/Defect Freight’), or were incorrectly shipped. If we made a mistake (shipped you the wrong item; variation in color does not apply) then we will even refund you the cost of shipping both ways.

Refund Information: Orders returned do not receive shipping reimbursements and are charged the actual shipping and restock costs to and from our warehouse.  If a returned item was a Free Shipping item from us, the refund for the product will be the greater of actual shipping/stock charges or 10%.

Please call in to receive an authorization number and the correct WillyGoat warehouse address to send the return. It is your responsibility to return the items using the carrier of your choice at your expense. Please allow time for shipping, inspection, and up to two additional business days to process your refund.  WillyGoat.Com cannot assume responsibility for misdirected or lost shipments/parts, or damage/lost parts not noted before return that are sent back to us through you.

All requests for shipping charge reimbursement due to missed appointments by freight companies or concealed damage due to freight negligence must be directed to the individual freight company – not through WillyGoat.Com. For Guaranteed Freight Shipments arriving late, requests for shipping reimbursement must be made through WillyGoat.Com.  Certain restrictions apply to Guaranteed Freight refunds: 1) Customer must be available for delivery 2) Damage or missing pieces do not constitute shipment being late 3) Follows the basic provisions set forth below in Shipping Policies.

Special orders are made to order by the manufacturer and may not be eligible for returns, credits, expedited shipping or other WillyGoat policies.  These items may have lead times up to 14 weeks in some cases and incur a 20% cancel fee after purchasing because they are being made to order and, if paid by credit card, the card fees must be recouped.  Special items include Commercial Play Equipment And Site Amenities, Commercial Swing Sets, WillyGoat Picnic Tables, and other items where color, stains, paints and size options are available and must be manufactured specific for the order.  Please call 888-920-4628 to inquire as to the policies of each item. 

For more information visit WillyGoat

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