Woman Within Return Policy
Tried it on and don’t love it? We completely understand.
Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed, or defective merchandise may be exchanged or returned within 60 days of ship date. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item. If you prefer to return, you will receive a refund of the merchandise total (less prepaid return label charges). A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the ship date – all sales are final after the 60 day period. Exchanges exclude items shipped directly from third-party brands, heavy items, items purchased through Amazon, Walmart, or via PayPal.
Need to return? No problem. Here’s what you do.
RETURN BY MAIL USING ONE OF TWO OPTIONS:
1. Use The Return Label On Your Invoice
Find the return label on the invoice inside your original shipment. Get your return label ready by identifying the return reason codes on the back of your invoice and marking the codes on the front. For lost or damaged invoices and/or shipping labels, returns can be initiated online (see #2 below).
2. Or Start Your Return Online
If you have a Woman Within account, sign in and select Order History. Locate the order you wish to return and select “Return Item.” On the “Order History” page, select the item(s) you would like to return along with a reason for the return. Select “Return Selected Items” and follow the instructions for mailing your return.
Prepare your package.
- Pack your item securely — the original packaging is best, if possible. Be sure to include your completed invoice.
- Affix the prepaid shipping label (found on your invoice) to the package. Make sure no other tracking labels are visible.
Ship package with USPS using one of the three options below.
- Place in a mailbox.
- Drop off at any post-office
- Schedule a free pick-up at usps.com/pickup.
Have a heavy item?
ll heavy items must be returned individually using FedEx Ground. Ship package with FedEx Ground using one of the two options:
- Schedule a pickup by calling (800) 463-3339
- Drop off your package at a local FedEx Office location (To find a nearby location, visit http://www.fedex.com/locate/index.html?cc=us#start)
It’s that easy! Once we process your return, we’ll send an email confirmation.
Please note: It takes about 2 weeks to receive and process your return and an additional 7 business days to process your refund. All sales are final 60 day after ship date.
*For items being returned, a standard cost of $7.50 will be deducted from your refund for return label fees. Customers using a free return coupon will not be charged the return label fee. Additionally, if there was a failure in service, the return label fee will be waived.
Your refund is on its way.
Refunds usually take about 3 weeks. A refund will be credited back to your original method of payment (minus applicable return label fees). It may take up to two billing cycles for your credit to appear on your monthly statement. If you made your purchase with a check, money order or gift card, a refund check will be mailed to your billing address. Please allow additional time. Please note: If you completed an order as a partial payment with a gift card and/or rewards certificate and an alternative payment method, the refund will be credited to the credit card used to place the order.
A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the original ship date. All sales are final after 60 days. To check on the status of your return, go to Order Status.
Checking on a return is easy.
Simply select Order Status. Once your return is received, it will be listed as “Returned” along with the date we received and processed it.
Do we have your email address?
If you’re a registered user or if you have provided us with your email address, you’ll receive two confirmation emails. First confirmation will be sent when we receive your return and a second one when your return has been processed. It takes about 2 weeks for us to receive and process your return, please allow 7 additional business days for the return credit to post to your account.
Can I track my return?
Yes! If you used our Return Label to return your merchandise, just visit USPS.com with your tracking number to see if we’ve received your item. For tracking heavy item returns, visit FedEx.com. Then, check your Order Status. Once we’ve received and processed your return, the status will change to “Returned”. Processing typically takes up to two weeks from the time you mail the return.
We’re changing the way we ship, not the styles you shop.
Visit fullbeauty.com for all your favorite Woman Within styles. (See your order history here too.)
fullbeauty.com — your favorite marketplace for sizes 12 to 44.