Xero Shoes Return Policy
Some people get their Xero Shoes, put them on, and immediately love them. They walk and run painlessly and with the freedom that Xero Shoes provide.
For others, there could be a process of learning how to tie huaraches, and how to walk and run in minimalist footwear. In fact, one of the points of going barefoot/minimalist is to let the discomfort teach you how to move in a different way… a way that will be more efficient and potentially healing. Getting a blister, or feeling some tension in the cord isn’t a sign that there’s a problem with your sandals, but rather they’re working as they should: They’re giving you important feedback about your form (usually overstriding and/or landing too hard). Once your body/mind naturally figures out how to adjust, those issues resolve themselves. If you have any questions, check out Xero Shoes Forum to see if someone else has already answered your question or solved your problem (they probably have). We’re also happy to help, and are good at coaching over the phone, so don’t hesitate to call: 303.447.3100
All that said, here’s the official policy:
We accept returns and exchanges for items that are still in their original, unaltered condition that have not been worn outdoors, within 45 days of purchase.
Your refund/exchange will be processed within 10 business days. Refunds will include the purchase price only.
If you are exchanging an item and live in the US, for a straight exchange (items of the same price) mail us the item(s) and a check for $5.00 per pair to cover return shipping (you can also call us to pay by credit card — 303.447.3100). If you’re exchanging for a more expensive item please also include the price difference between the original item and your new selection. If you’re exchanging for a less expensive item, we will refund the difference, less return postage, upon receipt of your returned item(s).
If you are exchanging a package from an international destination, please contact us for shipping fees and payment options.
Our address is:
Xero Shoes
5470 Conestoga Ct.
Boulder, CO 80301
For more information visit Xero Shoes
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