Abazias Return Policy
If you have purchased a diamond at Abazias:
If you are not satisfied with your diamond purchase, you can return it within 10 days for a refund of your purchase price (less shipping fees)–no questions asked. Here are some important things for you to know in the unlikely event that you need to return a diamond:
| • | All returned items must be received in original condition. |
| • | If the original certificate was sent with the diamond it must accompany the diamond. Otherwise, there will be a $150 fee to replace the document. |
| • | If your 10 day return window has expired, you will not be entitled to a refund. |
If you have purchased an engagement ring or jewelry item at Abazias:
Most of our items are custom made for each order and are not returnable. If an item is custom made, sized, or has had a diamond mounted, the item cannot be returned. If you are not sure about an item, please ask us if the item is in stock so that you can view the item or see additional pictures before submitting your customized order. If your item is returnable, we will refund your purchase price less applicable shipping fees. We are in the business of making you happy and will do whatever it takes for you to be comfortable with your order.
Remember, a diamond specialist will always discuss your order with you prior to final order completion and shipment to ensure your 100% satisfaction.
All returned items must be received in original condition. After our staff has received the merchandise and verifies the content, Abazias will refund your full purchasing price (minus any shipping fees) within two business days.
If you have any additional questions about our return policy, please email us at support@abazias.com or call us at1.800.603.9940.