Ann Summers Return Policy
HOW DO I REQUEST A RETURN OR EXCHANGE?
Although you have been looking at merchandise on a retailer’s website or app, any purchases that you make are made from Borderfree, and we are ultimately responsible for facilitating delivery of a purchase to you and facilitating returns. We have contracted with the retailer to have them act on our behalf in the returns process. To initiate a return, we ask that you contact the retailer whose merchandise you purchased through Borderfree. That retailer also publishes the international return and exchange policies that Borderfree applies to a given return or exchange request. Please go to Borderfree’s Contact Us page to view the international return and exchange policies Borderfree will apply. Borderfree is responsible for refunding monies paid, where applicable, during the returns process.
WHEN WILL I RECEIVE MY REFUND?
We typically process refunds within 5-10 business days after your merchandise has been received by our returns center. Please note that it may take up to two billing cycles for the refund to appear on your monthly statement. If you have questions about your refund, please contact the store whose merchandise you purchased through Borderfree. To view your store’s contact information, please go to the Contact Us page.
WHAT WILL MY TOTAL REFUND BE?
When your return is authorized, you will receive an email with a detailed breakdown of your refund. As noted above, Borderfree applies international return and exchange policies that are published on the site where you viewed the merchandise to a given return request. These terms and conditions are used to determine how your return is calculated. If you have questions about the refund process, please contact Borderfree through the Contact Us page.
HOW DO I ARRANGE FOR MY RETURN TO BE PICKED-UP?
When you request a return, you will receive a “Return Authorization” email. This email contains detailed instructions on how to return your item(s), including instructions on arranging for pick-up or drop-off. If you have questions about a pending return or need to request a new return, please follow the instructions in the Return Authorization email.
CAN YOU PROCESS MY REFUND TO A DIFFERENT CREDIT CARD?
No, refunds must be credited to the original method of payment on your order. If we are unable to process your refund to your original method of payment, we will contact you to resolve the issue.