Athleta Return Policy
We hope you love what you ordered. But in case you don’t—perhaps it’s a little too big or the style just isn’t you—we’ll send you a new size, color, or style, or issue you a quick refund. Returns and exchanges are free when you use our prepaid return shipping label or when you return in store (Gap, Old Navy, Banana Republic, and Athleta). Items purchased from Hill City must be returned or exchanged by mail. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta and Hill City may be returned at any time. Full details of all our return policies can be found on our ‘Return Policies’ page.
Returning or exchanging a gift?
To return items by mail
To begin your return and create a prepaid UPS or USPS label, use our interactive returns process.
- Pack your return securely, in the original package if possible, and include your packing slip (generated via the interactive returns process)
- Affix your shipping label to the package, making sure no other tracking labels are showing.
When your package is ready, do one of the following:
- For the U.S. Postal Service, give it to your mail deliverer, drop it off at your nearest post office, or schedule a free at-home pick-up.
- For UPS, drop it off at your nearest UPS location.
We refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
NOTE: We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don’t refund original shipping and handling charges
To exchange items by mail
- Contact Us to order a replacement item. This ensures you get the item you want, as well as credit for any discounts used. (Need to find the right item first? Start browsing.)
- Return the item using the directions in “To return items by mail,” above.
We bill your credit card for your replacement item and ship it for free.
As soon as we receive your returned item, we refund the purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
To return or exchange items in a store
For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store. For example, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store. Merchandise purchased online cannot be returned to any of our Factory or Outlet stores.
NOTE: For items marked “Mail only”, merchandise must be returned by mail. Check your shipping confirmation email first.
Do the following:
- Find a store location near you.
- Bring the item in the package it was delivered in and either your shipping confirmation email (printed or on mobile device) OR the original credit card used for purchase to the store.
- Tell a sales associate that you want to return the item.
If this is a gift return, be sure to tell the sales associate. For more information, see “Returning or exchanging a gift.”
If you have any additional questions about store return policies please feel free to contact us, or get in touch with your local store directly.
We refund your purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
To return or exchange items purchased from more than one brand
You can buy items from our four brands—Gap, Old Navy, Banana Republic, Athleta, and Hill City—at the same time, and it’s just as easy to return them.
Let’s say you need to return a pair of pants from Gap and a shirt from Old Navy, which were purchased together and delivered in the same package.
For a return: Pack both items into the same box — in the original packaging, if possible — then use our interactive returns process to create a prepaid UPS or USPS return shipping label and packing slip.
For more details on how to do a return, see the topic, “To return items by mail,” above.
For an exchange: To exchange one or both of the items in the example above, just call the appropriate brand’s order line (found at sidebar to the right) before you ship the return. This ensures you the best selection for your replacement and allows you to get credit for any discounts used. For more details on doing an exchange, see “To exchange items by mail,” above.
For details on our online return policies, see “Policies at a glance.”
As soon as we receive your returned merchandise, we’ll refund your purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
To create a mailing label for return
To create a prepaid UPS and USPS return shipping label, use our interactive returns process.
If you prefer, you can send your returned item, postage prepaid, to this address:
100 Gap Inc. Direct Gateway
Groveport, OH 43125
Be sure to include your packing slip (generated via the interactive returns process). It’s also a good idea to write down your delivery tracking number for future refe rence.
NOTE: We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense. Also, we don’t refund original shipping and handling charges.