Boden Return Policy
What’s your return policy?
We have a no quibble return policy which does exactly what the label says. If you wish to return something, for any reason at all, we will not quibble, argue or even bat an eyelid. You have up to three months to make your mind up about any order. As long as we receive the returned item within three months of the receipt of your order, we will exchange or refund it, no questions asked. This includes all regular priced items, no matter what discount or offer you have against your order.
When sending a return, we recommend that you send it using the Smart Label included with the packaging slip. Simply pop the label on the outside of your return package and drop your package in the US Mail wherever you find it most convenient. No postage is required. A flat fee of $7 will be deducted from your refund. Please allow 10-14 working days for your refund to process. Any questions? Please call our Customer Care Representatives on 1 866 206 9508 . Please do not ship your return parcel back to the UK.
Please note that when returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. Your legal rights are not affected by these statements.
What’s your return policy during a Sale?
During sale time we continue to honour our no quibble return policy, but shorten our returns period. You have seven days to make your mind up about any order, during which time we’ll exchange or refund it, no questions asked. The seven-day return policy enables us to process returns and put them back into the sale section before the sale ends.
What happens if I don’t like the items or they do not fit?
If you wish to cancel or return your order for a full refund you may do so simply by sending the goods back to us, using the address label included with your order, within 7 days for sale items and 90 days for regular priced items, after you have received your order. After this time goods bought in the sale can only be returned for an exchange or account credit.
If you return the purchase(s) to us for any reason, you will have to meet the postal or other costs that you incur in doing so yourself.
When sending a return, we recommend that you send it certified mail.
Your statutory rights are not affected.
I am going away for a month. Can I return the item when I get back?
Unfortunately this will not be possible on sale goods, when our standard three month returns window is reduced to seven days on sale goods so we can get them back into stock before the sale ends.
Why don’t you always offer free returns when most of your competitors do?
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns. We do sometimes offer free returns during special promotions.
How long does it take to process my returns?
We try to process returns as quickly as possible, but, as stated in the catalogue, it can take up to twenty-one days when we’re very busy. Over the last season we have brought down the average time it takes to process a return. We will continue to try and reduce it this season.
Where should I send my returns?
If you are returning goods for refund or exchange please send them to:
J.P Boden
180 Armstrong Road
Pittston
PA
18640-9628
Exchanges
When sending a return, we recommend that you send it using the Smart Label included with the packaging slip. Simply pop the label on the outside of your return package and drop your package in the US Mail wherever you find it most convenient. No postage is required. A flat fee of $7 will be deducted from your refund. Please allow 10-14 working days for your refund to process. Any questions? Please call our Customer Care Representatives on 1 866 206 9508 . Please do not ship your return parcel back to the UK.
Please note that when returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. Your legal rights are not affected by these statements.
Do I have to pay for postage if I want to exchange an item?
No. There is no shipping charge on any exchange order.
What if I want to exchange my item for something cheaper or more expensive?
We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one. That seems fair to us.
How long do I have to exchange items?
You can return for an exchange or credit voucher at any time up to 3 months from receipt.
For more information visit Boden
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