Costumes4Less Return Policy
I am not happy with the costume I received. What should I do?
Your satisfaction is important to us. In spite of our best efforts, occasionally mistakes do happen. Please Click here to read details of how to handle such situations. There is no need to make a telephone call. All requests for a return or exchange must be made online using step by step procedure for obtaining Return Authorization. Here you will have opportunity to request replacement items as well as receive instructions for returning the item to us.
What items are non-returnable?
Wigs and Lingerie items are not returnable. If an item has a manufacturing defect or missing parts, we will send a substitute at no cost and accept the defective item. In all other cases, refund is issued only after ascertaining that the returned item is in brand new condition, in its original packaging and is saleable.
How should I return a costume?
Returning a costume is easy! Simply follow our online procedure for Return Authorization and then mail the costume back to us. Click here to learn more about our return policy and procedure.
Am I responsible for the shipping cost if I return a costume?
If you return a costume because it doesn’t fit or because you’re not happy with the style or color, you are responsible for the shipping costs associated with the item. If you received the wrong costume by mistake or if the item contains a manufacturing defect, we will pay all shipping charges associated with the item.
Does Costumes4Less.com® charge a restocking fee for returned items?
We recharge a 15% restocking fee (minimum $5) only if you return an item and prefer not to receive a replacement. This policy was necessary so that we can maintain overall low prices.