Cruiser Customizing Return Policy
How do I return an item?
Your satisfaction is very important to us. You can return any NEW UNUSED product in the manufacturer’s original packaging for a full refund or exchange within 60 calendar days from date of shipment. Products that have been installed cannot be returned. See for other exceptions below. Any additional questions feel free to contact customer care 888-302-9789 or 925-583-2200.
Return Address:
Cruiser Customizing
Returns Fulfillment Center
1644 JP Hennessey Drive
La Vergne, TN 37086
Didn’t receive your “Stop Sign” Return Form or need another one?
Click here to print a copy of the Return Form.
Received the wrong products?
If we make an error on the item(s) we ship to you we will happily incur all shipping costs relating to the error, including shipping the mistaken order back to us and reshipping the correct merchandise to you. There are no fees associated with this part of the process. Please contact our office by calling or emailing us within 2 business days as noted in “receiving your order” above and our customer service team will make sure your issue is corrected.
All other returns
If you are returning an item because you ordered the wrong item, just changed you mind or for any other reason other then defects please use your return merchandise form and mail the products back to our return fulfillment center.All returns must be new, unused, and accompanied by a copy of the original Sales Receipt and in original packaging suitable for resale.
Shipping and handling fees are not refundable. Special ordered products cannot be cancelled or returned unless authorized directly by the manufacturer for exchange.
Please ship the items back to us prepaid and with the proper packaging. For your protection, make sure to insure the package. We cannot be responsible for lost or damaged packages.
We offer two options for exchanges: we will either wait until we have received your returned item before we ship out the new product. Or on your request we can ship out the new product right away, charge it to your credit card and issue a refund when we receive your return.
We do not accept returns on electrical products. All electrical items must be returned to the manufacturer for repair or replacement. We do this to ensure that you get faster and more direct service for these components.
Exhausts
Exhaust systems should be thoroughly inspected for defects in the chrome or other damage before installing onto the bike. If any defects in material or workmanship are detected you must contact us immediately of the defects and wait for further instructions. Once you have installed the pipes they are not returnable unless manufacturing defects are discovered when trying to install them. This does NOT include scratches and blemishes to the chrome, which as stated earlier, must be detected and reported to us BEFORE installation begins.
I received a damaged item.
Please email us at support@cruisercustomizing.com . Include your order number, part number received and specify which item(s) were damaged in the order. We will reply back to your email with further instructions within one business day.
I received the wrong part.
Go ahead an email our Customer Support team at support@cruisercustomizing.com. Include your order number, part number received and the part number that was printed on the invoice (the part you originally requested). We will reply back to your email with further instructions within one business day.
The item that was ordered does not fit my bike.
If the part you ordered was filtered through your bike model, and did not fit, email us atsupport@cruisercustomizing.com . We will reply back to your email with further instructions within one business day. If the part you ordered was not filtered under your bike, please use the return instructions on the back of your invoice. Package the item(s) as best you can and mail the product(s) to the address provided. Once we receive the return, your refund will be processed within 7-10 working days.
For more information visit Cruiser Customizing
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