HP Home and Office

Return & exchange policy

Return period
The HP Home & Home Office Store will accept returns and exchanges up to 21 days after delivery for most products. Some exceptions apply. Gift cards may not be returned except where required by law.

Credit for returns and exchanges is issued once we confirm receipt of the merchandise. Please be aware that your financial institution may take 5-to-7 business days to process your credit and have it reflect in your account.


Tax (if applicable) is refunded with returns.

Original shipping and handling charges aren’t refunded.

When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.

Before you return or exchange your HP or Compaq product

HP Customer Care provides easy access to expert advice on all your HP and Compaq products. We offer extensive service and support around the clock, in English or Spanish.

* Visit Support & Drivers for on-line support, product information, and software and drivers
* Contact us 24 hours a day, 7 days a week in English or Spanish via these toll-free numbers:
o For HP products: (800)474-6836
o For Compaq products: (800)652-6672

We reserve the right to verify that you called Technical Support before we exchange a product.
To process a return or exchange

We only accept returns for orders placed with the HP Home & Home Office Store by phone or online. We cannot accept returns or exchanges for HP Wireless Central, the HP Parts Store, the HP Small & Medium Business Store, repairs, or any other online store or retail outlet.

Returns requests can be initiated by phone, or for many products by online chat.

Step One – Request a Return Authorization number (RMA) via a chat (details below), email, or by phone at 1-888-650-1544. An RMA is required for all returns and exchanges.

Step Two – Print the Return Label we will provide you when we issue your RMA.

Step Three – Prepare and ship your product:

* Replace all items in the original packaging
* Remove, cover, or mark over any original shipping labels
* Write in bold letters on the outside of the package: “RMA ”
* Return the package using the provided Return Label at an authorized shipper

Do not refuse delivery or return product without contacting us first.

If you do not follow this process your credit or exchange will be delayed and you assume risk of loss and payment of return shipping charges.

For exchanges, we must receive your returned product before we ship the new item.

For more information visit HP Home and Office

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Store Return Policies
Average rating:  
 1 reviews
by nicole on Store Return Policies
horrible customer service

waited for 1 hour to speak to someone to talk to but never spoke to anyone