Jessica London Return Policy
Tried it on and don’t love it? We completely understand.
Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged or returned within 60 days of ship date. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item. If you prefer to return, you will receive a refund of the purchase price (less shipping and prepaid return label charges). A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the original ship date. Exchanges exclude items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal.
Need to return? No problem. Here’s what you do.
RETURN BY MAIL
Start Your Return Online
If you have a Jessica London account, sign in and select Order History. Locate the order you wish to return and select “”Return Item.”” On the “”My Account Page,”” select the item(s) you would like to return along with a reason for the return. Select “”Return Selected Items” and follow the instructions for mailing your return.
Use The Return Label On Your Invoice
Get your return label ready
- Identify the return reason codes on the back of your invoice.
- Mark the codes on the front.
Prepare your package.
- Pack your item securely—the original packaging is best, if possible. Be sure to include your completed invoice.
- Affix the prepaid shipping label (found on your invoice) to the package. Make sure no other tracking labels are visible.
Ship package with USPS using one of the three options below.
- Place in a mailbox.
- Drop off at any post-office
- Schedule a free pick-up at usps.com/pickup.
Have a heavy item?
All heavy items must be returned individually.
That’s it. Super-simple. Once we process your return, we’ll send an email confirmation.
Please note that it takes about 2 weeks to receive and process your return. A $7.50 shipping & handling charge will be deducted from your refund or gift card.
Returning a gift? The process is the same. Follow the instructions stated above. Located outside of the United States? Please visit www.fullbeauty.com.
Your refund is on its way.
Refunds usually take about 3-4 weeks. A refund will be credited back to your original method of payment (minus shipping & handling charges). It may take up to two billing cycles for your credit to appear on your monthly statement. If you made your purchase with a check, money order or gift card a refund check will be mailed to your billing address. Please allow additional time.
A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the original ship date. To check on the status of your return, go to Order Status.
Checking on a return is easy.
Simply select Order Status. Once your return is received, it will be listed as returned—along with the date we received and processed it.
Do we have your email address?
If you’re a registered user (or you gave us your email address on the phone) you’ll receive two confirmation emails—one when we receive your return, and a second one when your return has been processed. It takes about 2 weeks for us to receive and process your return. Once your return has been processed, it takes approximately 7 business days for the return credit to post to your account.
Can I track my return?
Yes! If you used our Return Label to return your merchandise, just login to FedEx.com with your tracking number to see if we’ve received your item. Then, check your Order Status. Once we’ve received and processed your return, the status will change to Returned. Processing typically takes up to two weeks from the time you mail the return.