Juice Beauty Return Policy
30-Day Money Back Guarantee For US Orders*
We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one if returned within 30 days. Please see our returns policy for details on how to process.
Please Note: We can only accept Juice Beauty products directly purchased through JuiceBeauty.com. We cannot accept products purchased from a third-party retailer.
*Products purchased during Flash Sales (such as on TV Shows on ABC and NBC) and our annual Friends and Family Sales, or orders that ship Internationally are subject to a 14-day return policy. Returns must be postmarked within 14 days of original ship date.
Returns/Exchanges – Juice Beauty
Please follow the steps below to return your purchase:
- Complete the Return Form located on the invoice included with your shipment. If you do not have your invoice you may print and send your email order confirmation. Please indicate the products you wish to return or exchange. If exchanging, please also include the product(s) you would like an exchange for. We will call you if additional funds are required for the exchange order. If you do not have your invoice or email order confirmation please email customerservice@juicebeauty.com to get your order number.
- Juice Beauty is not responsible for return shipping costs. Please make a copy of your invoice and keep for your records.
- The return must be postmarked within 30 days of the original ship date on your invoice (14 days for International orders or Flash Sales and our annual Friends and Family sale), and the product must be mostly full. Multiple exchanges will not be allowed.
- Please ship the products to the address below to ensure that your return remains eligible for a refund.
- For all Juice Beauty product returns, please use the following address:
Juice Beauty Inc.
c/o Return Department
1500 Cader Lane, Suite 205
Petaluma, CA 94954 - We will notify you via email once your refund/exchange has been processed.
- All bundled items must be returned with all components for a full refund.
- A full refund will be issued on a return that included a promotional gift(s) (full size) product only if the return is made within 30 days of original ship date on the invoice (14 days for International Orders or Flash Sales on TV Shows on ABC and NBC and our annual Friends and Family sale) and the promotional gift(s) (full size) accompanies the return. If the promotional gift(s) is not included, the full retail value will be deducted from the refund.
- Shipping fees, duties, taxes and/or customs fees are non-refundable.
- Please note that returning products will not automatically cancel your auto-replenishment subscriptions. To cancel, change shipment frequencies, or to make any other changes to your auto-replenishment subscription, please sign in to your Juice Beauty customer account on our website.
- You are welcome to keep the free sample sachets that come with each JuiceBeauty.com order as we don’t require this for returns.
Please allow up to 14 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles. If your credit card has expired prior to your return request, we may offer a Juice Beauty credit instead.