O’Neill Return Policy'Neill-Return-Policy

We only accept items purchased directly from us.oneill.com back for a refund within 30 days from the date of purchase.  Items need to be in brand new condition with the tags still attached (Please refer to special notes below about Wetsuit returns).

Please go to returns.oneillclothing.com to start your return through our returns center. Our Returns Center will guide you through the returns and refund process.

Please note, all returns will have a $7.00 flat fee deducted for return shipping.  Refunds can only be processed back to the original form of payment.

If returning a used or damaged wetsuit, a 20% re-stocking fee will be deducted from your return. Damages can include, but are not limited to: rips, tears, creases, and wrinkles in the wetsuit.

Please allow 2-4 weeks for your return to be processed.  Be aware that your credit card company may require an additional 3-7 days to post the credit to your account.

Other Notes About Returns:

Can I exchange or return an item?
A. We do not offer direct exchanges, so if you wish to exchange product you will need to return the undesired product for a full refund and place a new order for your replacement at us.oneill.com.

I received a damaged or defective item?
A. Please contact customer service if it is within 90 days from purchase on us.oneill.com and we will look further into the issue. Proof of purchase is required. Luggage items need to be within 1 year from purchase on us.oneill.com for damaged or defective inquiries. We only accept damaged items purchased through us.oneill.com

Can I return an item that I purchased at a third-party retailer?
A. Sorry, but we only accept returns on product that was purchased through us.oneill.com. Proof of purchase is required.

For more information visit O’Neill