Rue21 Return Policy
Can I return my in-store purchase online?
No, any items purchased at a rue21 store must be returned to a rue21 store. Any in-store returns received back to our online returns facility by mail will be returned to the sender at their expense.
Can I return my in-store purchase via mail?
No, we do not accept in-store returns by mail. If you are not able to visit a store to make a return, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance.
What is your return policy in-store?
Returns are accepted in their original condition within 30 days of purchase for refund, exchange, or Merchandise Credit based on the original purchase method of payment. Returns are accepted on all rue21 merchandise, including jewelry, fragrances, accessories, and lingerie. rue21 swimwear is not returnable without the hygienic liner intact and the original tickets attached.
With Receipt/Packing Slip: The merchandise will be refunded for the full purchase amount based on the original purchase method of payment. Merchandise refunded by check will be refunded 10 days after the day of purchase.
Without Receipt/Packing Slip: The merchandise will be refunded as a Merchandise Credit or exchanged for the current selling price. If the amount of the return is less than $5, a Merchandise Credit will not be issued; a cash refund will be given.
How can I return/exchange a gift?
If you are unhappy with any rue21 gift that you received, simply bring your merchandise with your original packing slip to any rue21 location for an exchange or Merchandise Credit.
I made a purchase at a rue21 store while I was out of town. How do I make a return/exchange if I do not live near a store?
We will gladly process a return/exchange at any rue21 location regardless of which store location the merchandise was purchased. If you are not able to visit a store to make a return, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance.
What do I do if I have defective product that I purchased in a store?
At rue21, our business is built around a tradition of quality and commitment to service. To us, there is nothing more important than your total satisfaction. If you have a defective product, please return the merchandise you purchased to one of our many stores for a refund or exchange due to a quality issue.