Simply Be

Simply Be Return PolicySimply-Be-Return-Policy

Returning Goods

If for any reason you want to send back something you’ve bought from us, you can make use of our simple returns service; simply return it in as new condition with all tags attached within 60-days of receipt.

Simply Be™ uses SmartLabel™ to make returns easier. Returns are free. Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office. Please note we cannot accept returns sent by any other method. Original shipping fees are non-refundable. If you have lost or have a damaged SmartLabel™ please contact our inquiries team to arrange a replacement.

Every parcel we send out includes a packing slip, which lists its contents. When returning an item or items, please fill in, detach and send back to us the return section of the packing slip, following the ‘How to Return an Item’ instructions. It’s important that you return this, or a copy, with your return, as this information will help us to improve our quality control when we examine the returned goods, as well as facilitate a swift refund. If you don’t have your return section, simply write on a piece of paper the item number, your reason for returning and your name, address and make sure you enclose it with the goods.

The return will be processed once your goods are received into our UK warehouse. It may take 3-5 working days for the credit to appear on your payment method after the goods have been processed.

Ordering Replacement Goods

Unfortunately we cannot process exchanges with your return documentation. If you would like a replacement this needs to be processed as a separate order. Simply go online to or call our inquiries team.

Order Cancellation Or Change

If you’d like to cancel items please call our customer service number at 1-877-407-4675 as soon as possible, our contact center is open from 7am until 11pm 7 days a week Eastern Standard Time. Unfortunately, it is not possible to cancel orders through the Website. We’ll do what we can to accommodate your request, but please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. If your cancellation or change request is received after the goods have entered the shipping process, they will be shipped and charged to your credit card. They will, however, be subject to our normal return policy described above should you wish to return them.

Please note:: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion.

Where we notify you that items are backordered or will be delayed in delivery, your cancellation rights will be specified in our communications to you.

For more information visit Simply Be