Stila Cosmetics Return Policy
If for any reason you are not satisfied with your Stila purchase of any regular priced items, simply follow the below steps within 30 days of your purchase date:
Contact our Customer Care team via email at custcare@stilacosmetics.com to obtain a return authorization #. This is very important since stilacosmetics.com will not process any returns without the return authorization #.
Do not discard any packaging, packaging materials, or items as we are only able to assist with products successfully received back to Stila.
Package your return item in a well-padded envelope or box to prevent damage in transit. Be sure to include a note that contains your order ID number, return authorization number, and your first and last name. Please also write your return authorization # on the outside of your package. Remember we can only credit you for the items received back in our warehouse. Please note that Stila Cosmetics cannot provide return shipping labels.
Return instructions will be provided to you via email. Ship the package to us via United States Postal Service (USPS), UPS or FedEX. We are sorry but all return shipping fees are not refundable. Please note that the returned item(s) must be post-marked within 7 business days of receiving your return authorization # or within 30 days of your purchased date. Otherwise, we will be unable process this return. It is up to your own discretion whether you would like to purchase a tracking number. It is not Stila Cosmetics’ responsibility if your returned package gets lost or stolen during the transit process.
Once your return is received and inspected by our distribution center Customer Care will process your return. You should see a credit to your card within one billing cycle.
Only products purchased on stilacosmetics.com may be returned for a refund. Sorry, but we do not accept returns on any items located in our phased out favorites section, value sets or items given at a discounted rate. Sale/discounted items are final and not eligible for return options. Items will be marked as non-returnable.
If you received a free gift with purchase and you are returning your order, you must include the free gift in your return if it no longer qualifies. If the gift is not received with your returned item, this will delay the processing time.
stilacosmetics.com does not process exchanges at this time. If you have questions about returns or damages, please contact our customer care team via email at custcare@stilacosmetics.com.
All returns must be made within 30 days of your purchase date or Stila Cosmetics will be unable to process this transaction.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at custcare@stilacosmetics.com. Please provide the order number along with your email address and phone number for quick service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier. Our Customer Care team must be notified of all damaged items within 15 days of receiving your package.