Trendy Halloween Return Policy
Trendy Halloween values your complete satisfaction. If there’s any problem with your order, we’ll do everything possible to fix it. We offer a hassle-free 14-day return policy on most of our products (see our limitations chart below for full details).
Items must not have been worn, used or altered in any way and must be complete in the original packaging. Any return received with missing items or without original packaging will not be credited. Refunds are for merchandise only and do not include shipping charges. Customers are responsible for return shipping if the return reason is a result of sizing, quality dissatisfaction or a change of mind.
If you receive a damaged item you must notify us immediately within 2 days of receipt of shipment.
Please read our entire Returns & Exchanges Policy below. If your order qualifies, please request a Return Merchandise Authorization Form (RMA form) here.
A. No.
1.) Items must not have been worn, used or altered in any way. They must be complete in their original packaging.
Any return received with missing items and/or without original packaging will not be credited. If we as a committee determine that the products have been used, we won’t be able to offer you any type of refund and will keep the item until you pay for return shipping. If after a period of 21 days you (as the customer) do not respond to our communication, the item will be disposed and we cannot be held liable.
2.) If we receive the item damaged (more than you described), you will be held responsible and charged up to a 40% restocking fee. To prevent the item from getting damaged en route back we suggest you carefully package the items and purchase a delivery tracking service and/or insurance for a small fee.
3.) If we receive the item incomplete (missing items and/or without original packaging), you will be held responsible and charged up to a 40% restocking fee. To prevent this issue we suggest purchasing a delivery tracking service and/or insurance for a small fee. Double-check that you’ve included the complete costume and packaging prior to mailing your return to our warehouse.
Customers wishing to return products must submit in writing requests via our RMA request form found here: http://www.trendyhalloween.com/contactus.aspx. To expedite the process of the turnaround, please provide pictures when possible.
PLEASE NOTE: Wait for Trendy Halloween customer service to issue you an RMA approval number. Usually within 24-48 business hours. If an item(s) is returned without a Trendy Halloween issued RMA, you will be subject to a minimum of a 30% restocking fee.
Final Sale Items
We carry an assortment of items that are increasingly difficult to ship, and/or are oversized and cannot be returned under any circumstance.
| NON-RETURNABLE | RETURNABLE (MUST BE UNOPENED & IN ORIGINAL PACKAGING) |
| All mascot costumes (except Skin Suits) | Beards, wigs, bald caps, facial hair or any other artificial hair |
| Props that require special delivery | Prosthetics, fangs or any other fake teeth |
| Partial party kits | Cosmetics |
| Disposable helium tanks | Party Supplies |
| Any item that has been worn, used or altered | CDs and DVDs |
| Lighting, bubble and fog machines | Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear) |
| Wholesale samples | Undergarments, socks and stockings |
| Oversized props | These props will labeled as “final sale” in the listing |
| Open-box/damaged | These props are absolutely “final sale” |
Q. How do I fill out the Returns Form?
A. To obtain a RMA number. Please follow these steps:
1.) Go to the Contact Us page found here http://www.trendyhalloween.com/contactus.aspx.
2.) Scroll to the bottom form and select from the Inquiry topic drop-down menu, Online Order Questions
3.) Fill out your
Name
Email used for the order
Order number
4.) Select from Order Topic drop-down menu, Return
5.) Provide as much information possible about your return, including pictures. Or have them ready for a later time.
Q. I just shipped back my return, what’s my status?
A. Your guess is as good as ours. All returns should be sent via a traceable method and packaged so that the item won’t get damaged en route back. If you return the item without the ability to track the delivery and we don’t receive the item, we will not be able to grant you a refund. If we receive the item damaged, you will be held responsible and charged up to a 30% restocking fee. To prevent this issue we suggest purchasing a delivery tracking service and/or insurance for a small fee.
Please note the item does need to be in our possession within 30 days. We will not be responsible for packages that are lost in transit.
Q. How long will it take to process my return once you receive it?
A. We generally process returns within 1 business week of receiving the product. But due to the increase in order volume during the Halloween season, this process may take up to 4 weeks, we appreciate your understanding.
PLEASE NOTE
* If you return more than five items from your order you will be charged a 40% minimum restocking fee.
* Orders that are returned as refused, unclaimed, insufficient address or is undeliverable will be subject to a 30% restocking fee.
* Any item returned outside our normal return guidelines (found above) is subject to a minimum 30% restocking fee.