Wine Insiders

Wine Insiders Return PolicyWine-Insiders-Return-Policy

What do I do if I don’t like my wine?

We stand behind our 100% customer satisfaction guarantee. If the rare occasion occurs where you don’t like the wines you received, please contact us immediately.

Restrictions apply. Please ask a Wine Insiders Customer Service Representative for more details.

How can I return my wine?

If you are dissatisfied with your most recent delivery, please email us immediately at so we can take the steps to make it right!

What do I do if my wine is damaged?

We use state-of-the-art shipping materials to minimize damaged shipments and improve customer experience. However, accidents can happen. If your shipment is damaged, please contact us immediately so we can offer a replacement or account credit.

How long does it take to process a refund?

Customer Service will process a refund within 48 hours. Once the refund has processed, it takes approximately 3-5 business days for it to be reflected on a credit card statement.

For more information visit Wine Insiders