Wordery

Posted in: Books & Magazines, Flowers & Gifts

Wordery Return PolicyWordery-Return-Policy

If you’ve changed your mind, you can return your book(s) for a full refund. Please be advised that we cannot currently exchange books, however we can offer replacements if necessary. We are also unable to offer a free returns service.

You can arrange returns by clicking the “I need help with my order” link in your order history, or following the order tracking link in your confirmation email.

For a refund, the book(s) need to be returned:
  • in the original undamaged condition (ideally in the original packaging).
  • within 30 days of the day you received the book(s).
  • with a copy of your receipt slip*.
  • using the following details**:For Worldwide Returns (Non-US):

    Wordery Returns
    1 Broadland Business Park
    Norwich
    Norfolk
    NR7 0WF
    UK

    For US returns:

    Contact us or get in touch with Customer Services at help@wordery.com for details of the address to use for your return.

* If you no longer have your receipt slip to hand, please ensure that you include a note in the parcel with details of your name, address and order number. Failure to include these details may result in your return remaining unprocessed.

** Please ensure you obtain a proof of posting receipt. We recommend you use a registered mail service that includes insurance, as we cannot give you a refund if we do not receive the book, or if it becomes damaged in transit.

Damaged or incorrect book(s)
If your book(s) has arrived damaged or if we have sent you the wrong book(s) please contact us and include the order number and details.

Please do not return your damaged or incorrect book until you have received a response to your email from customer services.

How will you be refunded?
Wordery will refund the returned book(s) upon receipt, via the same method that you originally use to pay for the book(s).

Please be aware that refunds can take up to 30 days to appear on your statement.

For more information please see our terms and conditions of sale and terms and conditions of use.

Can I change my delivery address after I’ve ordered?
Speed of service is very important at Wordery. If your book is in stock, it’s often ready to be dispatched within half an hour. Because of this, it is vital to double-check your order before it’s submitted.

We understand that everyone makes mistakes and occasionally you may want to amend an order. If this is the case, please use the form on our Contact Us page as quickly as possible, sending us as much information as you can so that we can do our best to help. However, if the order is already being processed then we may not be able to change the details.

Late delivery
In the event of dispatched books being delayed beyond our estimated delivery times or lost in the post, we will offer a replacement or refund. We do please ask that you to wait the set time after the date of dispatch, outlined in the dispatch confirmation email, before contacting us.

  • UK – 10 days.
  • Western Europe – 21 days
  • USA and Canada – 21 days.
  • Rest of the world – 35 days.

If you have waited the listed time for your book(s), which still has not arrived, please contact us with as much information as possible and include your order number.

 

For more information visit Wordery