Zaggora Return PolicyZaggora-Return-Policy

What if I don’t like my order?

You can easily return an item to us using our Returns Page here.

Please let us know within 14 days of receiving your order if you would like to return it. Returned items must be in a sellable condition (see below).

Items eligible for refunds or exchanges

All returns items need to be in a sellable condition. This means being new, unused and in original packaging. Sadly we are not able to refund any charges to ship the items back to us or the original shipping to you if you paid for this separately. If an item is received as “Defective” or “Customer Damaged” or does not have original product packaging included, we will not be able to offer a refund or store credit. Items would be classified as ‘Customer Damaged’ if they have been used, contain traces of chemicals or substances or traces of pet hair.  If any items are received as damaged or customer damaged, the items will be disposed of.

Unwanted items

It’s your responsibility to ensure the item gets back to us and we always recommend shipping it with tracking. This way, we can find it if it’s lost or mis-placed. If you are returning items to us which have been shipped to you in error, we’ll gladly cover the shipping cost of those. This really doesn’t happen very often, but when it does, we make it right quickly.

When can I expect to receive an eligible refund?

You should expect to receive your refund within 5 calendar days of your item being processed in our warehouse. Please allow up to 2 days for items received in the warehouse to be processed and the return to be approved.  From the day when your refund is processed, your bank may take up to 3 working days to credit the funds into your account.

For more information visit Zaggora