Casper Return Policy
HOW DO I CHECK ON THE STATUS OF A REFUND?
We’re happy to help check on your refund! Please reach out to our Customer Experience team at +1 888-498-0003 with your order number on hand.
HOW DO I RESCHEDULE MY RETURN PICKUP?
No worries! To reschedule your pickup, please give our Customer Experience team a call at +1 888-498-0003 or email us at support@casper.com with your order number and updated availability.
WHAT HAPPENS TO RETURNED OR EXCHANGED PRODUCTS?
Returned Casper mattresses or other large items will be donated to a local charity or recycled. Charities will vary regionally. In certain localities, restrictions require us to recycle/dispose of the bed.
Most self-service Casper returns will arrive at our facilities, go through the wash if necessary, and then be donated to a local religious organization, charity, or upcycled for use in our pop-up experiences.