Dillards Return Policy

We trust you will be satisfied with your Dillard’s purchase. However, should you decide the merchandise is not satisfactory, Dillard’s return policy is stated below:

The merchandise may be mailed back to us, or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. We recommend that you insure the package and ship via a traceable method. Dillard’s offers a Fed Ex return label you can print from your computer and attach to the return package. No refunds are given on shipping and handling charges. Personalized items and clearance items marked down 65% or more cannot be returned.

Address package to:
444 Brick Church Park Drive
Nashville, TN 37207-3216

Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Dillard’s Gift Card, at the customer’s choice, when each of the following conditions has been met:

  1. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item’s product page.
  2. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect.
  3. The merchandise must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)

If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.

If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.

If the merchandise being returned was purchased using a Dillard’s Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.

Dillards SKU UPC Model

Return Policy

Jul 06, 2016 by Janice Carter

I was not aware of the strict policy on returns for items purchased at full price, I attempted to returned items purchased for my granddaughter. MK sandles and leopard print sperrys. The items were purchased in Feb for a upcoming visit in July. Unfortunately the shoes were to small. I took them back with original receipt and was told that the shoes were no longer in the system, so a refund or store credit would not be given. I paid over 100.00 dollars and nothing could or would be done. While I now realize the information is on the back of the receipt, Sales clerks should alert you of this policy when a purchase is made. I will define lay curtail my purchases from Dillard now that I know how strict the rerun policy from this merchant is. Very dissatisfied ex-customer

Very Pleased

Apr 04, 2016 by Renee Smith

I purchased 10 swimsuits online to try on in the privacy of my own home. When I knew what I wanted to return I followed to whopping 2 whole steps on my computer which printed a Fed Ex label and sent it back. If you purchased online and are returning online, I thought the process was easy peasy! I think the problem was with the purchaser not store.


Mar 24, 2016 by Sandra Anderson

Trying to return after online shopping is impossible. I went in to get the FedEx return label and it was impossible. I simply sent it Priority Mail instead. I spend over an hour trying to get a label. What a joke. I have very tall men and love shopping online for them. Dillards has a very good big and tall department. I also love there womens lines too, but I will never online shop at Dillards. There is no Dillards in our state so I can not return it physically. Very, very, poor costumer service with trying to return. I will go back to Ralph Lauren, Tommy Bahama, etc to order for my guys. I will go back to ordering online with Nordstroms, Bloomingdales, Neiman Marcus, Macys,etc. I live in a rural community and online shopping is essential. It is too bad, because you have great product lines.

Men's slacks

Jan 24, 2016 by Pete fischer

I purchased a pair of men's slacks from Dillard's Abilene Texas store. Upon arriving home I found the clerk had mistakenly given me slim fit.
No tags were removed snd item was in original bag and new condition.
However I was not granted an exchange since I did not get it back to the store within 3 days.
I live out of Abilene and go to town only once a week.
I was most upset by this unrealistic policy and left the slacks, the bag and the receipt for them to resale if they so choose.
I was a very loyal customer until this incident.


Dec 31, 2015 by Julie

Your return policy sucks!
30 days and I have to search for return stickers is stupid! I will never buy from you again!
Unhappy Ex-customer

1.4 5.0 10 10 I was not aware of the strict policy on returns for items purchased at full price, I attempted to returned items purchased for my granddaughter. MK sandles and leopard print sperry Dillards

Review This Company

Submit your review
* Required Field