Dillards Return Policy

We trust you will be satisfied with your Dillard’s purchase. However, should you decide the merchandise is not satisfactory, Dillard’s return policy is stated below:

The merchandise may be mailed back to us, or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. We recommend that you insure the package and ship via a traceable method. Dillard’s offers a Fed Ex return label you can print from your computer and attach to the return package. No refunds are given on shipping and handling charges. Personalized items and clearance items marked down 65% or more cannot be returned.

Address package to:
444 Brick Church Park Drive
Nashville, TN 37207-3216

Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Dillard’s Gift Card, at the customer’s choice, when each of the following conditions has been met:

  1. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item’s product page.
  2. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect.
  3. The merchandise must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)

If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.

If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.

If the merchandise being returned was purchased using a Dillard’s Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.

Dillards SKU UPC Model

Dillards stinks

Jan 11, 2017 by g derby

Purchased a child's sweatshirt for Xmas for $50. Too small. Returned 1/11/17 after retrieving same on 1/8/17 from Milton, Fl. Was out of the country til 12/29. Item purchased in October. Would not refund full price. Dillards is the only store that actually STEALS from their customers.

Jan 05, 2017 by Brenda Reymann

Very poor return policy...returned an evening gown just beyond 30 days with all tags attached unaware of the strict 30 day return policy. They won't even provide a store credit. The only large department store with such restriction and will prevent me from ordering from them in the future. Terrible customer appreciation.

Return policy

Jan 02, 2017 by Mallory Morrow

Received a gift for Christmas and Dillard's would. It take it back because it was over 30 days! I now have $50 useless item that I can never use because of their ridiculous policy. If I could give zero stars I would.

Worst return policy ever

Dec 10, 2016 by Lisa White

I will not be shopping at Dillards any more.
Difficult and unreasonable return policy.
They deserve a 0 star rating.

Return Policy

Jul 06, 2016 by Janice Carter

I was not aware of the strict policy on returns for items purchased at full price, I attempted to returned items purchased for my granddaughter. MK sandles and leopard print sperrys. The items were purchased in Feb for a upcoming visit in July. Unfortunately the shoes were to small. I took them back with original receipt and was told that the shoes were no longer in the system, so a refund or store credit would not be given. I paid over 100.00 dollars and nothing could or would be done. While I now realize the information is on the back of the receipt, Sales clerks should alert you of this policy when a purchase is made. I will define lay curtail my purchases from Dillard now that I know how strict the rerun policy from this merchant is. Very dissatisfied ex-customer

1.3 5.0 14 14 Purchased a child's sweatshirt for Xmas for $50. Too small. Returned 1/11/17 after retrieving same on 1/8/17 from Milton, Fl. Was out of the country til 12/29. Item purchased in Oc Dillards

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