Dillards Return Policy
We trust you will be satisfied with your Dillard’s purchase. However, should you decide the merchandise is not satisfactory, Dillard’s return policy is stated below:
The merchandise may be mailed back to us, or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. We recommend that you insure the package and ship via a traceable method. Dillard’s offers a Fed Ex return label you can print from your computer and attach to the return package. No refunds are given on shipping and handling charges. Personalized items and clearance items marked down 65% or more cannot be returned.
Address package to:
444 Brick Church Park Drive
Nashville, TN 37207-3216
Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Dillard’s Gift Card, at the customer’s choice, when each of the following conditions has been met:
- The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item’s product page.
- The merchandise must be in its original, unused condition unless there is a manufacturer’s defect.
- The merchandise must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)
If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.
If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.
If the merchandise being returned was purchased using a Dillard’s Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.
I wish I could give 0 stars. Returned a pair of Eileen Fisher leggings that I had bought from clearance rack less than 24 hrs prior. Had snipped the tags when I got them home (not thinking) but had tags and receipt. Clerk told me they were not in their "original" condition as I had cut of the tags. Considering the price, even at clearance, I refused to accept her answer and asked for the manager. FINALLY the manager came and gave me the refund; however, she never acknowledged that I was in the store. Worst customer service EVER. I am a Dillards shopper but I will never enter the Oak Court Mall, Memphis location again!
30 days! Really ridiculous! Not going to be coming in for future shopping...ever!
Return policy is the worst
I don't understand how they stay in business with their return policy
Especially when competition like Kohl's are so easy to deal with
i have regretted buying from them the last few times I have gone there . I had sales clerk follow me and then another clerk tried to get my sale from the one who stayed with me. Think they may get a sales commission?
Very stressful encounter between the two clerks.
CANNOT BE RETURNED
"clearance items marked down 65% or more cannot be returned." How can you possibly know when purchasing online if an item is going to fit properly.
Purchased a child's sweatshirt for Xmas for $50. Too small. Returned 1/11/17 after retrieving same on 1/8/17 from Milton, Fl. Was out of the country til 12/29. Item purchased in October. Would not refund full price. Dillards is the only store that actually STEALS from their customers.