Target

Target Return Policy

Target.com Online Return Policy

 

What is the Target return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt, Target policy board (refund exceptions), Target.com or in the item department. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.

Are there any return exceptions?

Returns and exchanges without a receipt may be limited. Other restrictions may apply.

If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.

​Open music, movies, video games and software cannot be returned, but may be exchanged at the store for the same title, for the same or different gaming platform.

Open airbeds cannot be returned, but may be exchanged for a similar item.

Open or defective collectibles (e.g., sports cards, special edition Barbie dolls, porcelain dolls, action figures and die-cast cars) cannot be returned.

All Electronics and entertainment items must be returned within 30 days for a refund or exchange. Drones must be returned within 14 days for a refund or exchange. For these items purchased between 11/1 – 12/25, the 30-day refund period will start on 12/26.

All items purchased with a carrier contract at a Target store must be returned or exchanged within 14 days and may be subject to early termination fees per carrier contract. Contract items and carrier plans must be sold and returned by a Target Mobile Rep. Target Mobile Rep hours vary by store.

Holiday items and limited-time-only collections may have modified return policies.

Target stores cannot accept international returns or exchanges, including international returns and exchanges of online purchase.

Target debit and credit REDcard℠ card holders will receive an extra 30 days to return nearly all items purchased with their REDcard at Target and Target.com. See Target.com/REDcard for full details and exclusions.

Items purchased at Optical, Pharmacy, Starbucks and Target Mobile must be returned or exchanged at these areas.

Target Mobile Gift Cards, and Target eGiftCards cannot be returned or redeemed for cash or credit except where required by law.

Digital music downloads cannot be returned or refunded.

Gasoline powered items such as lawnmowers can only be returned to a Target store and must be completely emptied of hazardous substances such as gasoline or oil at the time of return. If your item contains hazardous residue please contact Target Guest Services at 1-800-591-3869 for service & warranty assistance.

What are the Target Owned Brands?

  • The following are just some of the current Target owned brand items and collections:
  • Archer Farms
  • Ava + Viv
  • Boots & Barkley
  • C9 by Champion
  • Circo
  • Chefmate
  • Cherokee
  • Distributed by Target
  • Durabuilt
  • Embark
  • Fieldcrest
  • Gilligan & O’Malley
  • Kids Made Modern
  • Liz Lange
  • Merona
  • Mossimo
  • Mossimo Supply Co.
  • Nate Berkus
  • ProSpirit
  • Room Essentials
  • Shaun White
  • Simply Balanced
  • Smith & Hawken
  • Sonia Kashuk
  • Spritz
  • Sutton & Dodge
  • Threshold
  • up & up
  • Wine Cube
  • Xhilaration
  • Yoobi

Can I return beauty products that have been opened?

Most beauty items bought in stores or online can be returned, even if opened, within 90 days with your receipt, or up to 120 days if purchased with your REDcard. See Return Exceptions for additional details.

Will my refund be credited to the original payment method used on the purchase?

In most cases your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.

Can I request a different return option other than what was used on the purchase?

Yes, please see the table below for the types of refund payment method options that are available.

Original Purchase Refund Options
Cash or traveler’s check Cash

Credit to REDcard™

Target GiftCard

Check Target GiftCard will be used for checks that haven’t cleared.

Cash if return is made 10 days after date of purchase.

Debit Card Cash
Credit to debit card
REDcard:

Target Credit Card or Target® Visa® Credit Card

Credit to REDcard
Target GiftCard
Target Debit Card Target Debit Card
Target GiftCard
Target GiftCard Credit to REDcard
Target GiftCard
Target Merchandise Voucher Target GiftCard
Third Party Credit Card:

American Express®, Visa®, MasterCard®, Discover®

Credit to third party credit card
Target GiftCard
Third Party Gift Card:

American Express Gift Card, Simon’s Gift Card

Reloaded onto gift card
Cash
Target GiftCard
Multiple Payment Methods Our Point of Sale system will split the refund according to the payment methods used for purchase.

 

If I return an item, how will I be refunded for purchases made on my credit card?

Refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. You may also request a refund in the form of a Target GiftCard. For more information about refunds to your third-party credit cards, contact your card-issuing financial institution.

How long will it take to get my refund after I return an item to Target.com?

Refunds will be credited back to the original payment method within 10 business days after the online return center receives the item.

Why does Target.com show an item as only store-returnable?

If an item shows store-returnable-only in the Shipping & Returns section, it can’t be mailed back to our online return center. Some store-returnable-only items may be designated as hazardous material (hazmat) items because they contain potentially harmful chemicals.

Bring your packing slip or the credit or debit card used for the original purchase to the store to make your return. You can also print a copy of your receipt.

 

Can I exchange clothing items for a different size without a receipt?

New and unused clothing can always be exchanged for a different size or color.

Can I return an item I bought on clearance?

You can return clearance items with a receipt within the appropriate return window depending on the item. Price adjustments can’t be made on clearance items or on items for which you don’t have the receipt.

I want to return a purchase I made on Target.com using PayPal. How will I be refunded?

A refund will be issued in the form of cash if returned to a store. If returned by mail, a refund will be issued in the form of an electronic Target GiftCard.

You can convert your eGiftCard into a mobile eGiftCard to be used with your smartphone both in stores and online.

 

If I make a return, will I receive a sales tax refund? 

  • You’ll receive a sales tax refund for returns made in store or via our online return center.
  • If you buy an item in one state and return it in another, the sales tax refund may vary.
  • The amount of sales tax you’re charged will vary from state to state.
  • If you return an item in a store, Target requires the original receipt.

Can I return a gift purchased from Target.com without a gift receipt?

 To return a gift you received that was purchased on Target.com:

  • Visit the manage returns page.
  • Click return a gift.
  • Enter the following information:
    • order number
    • email address of the person returning the item
    • release ID from your packing slip
  • Click continue.
  • Once you’ve entered this information, follow the steps to start your return. You’ll be asked to choose the reason for return, then select your choice among the different ways you may return the item. See the Target Return Policy above for complete information.

Can I return a gift the same day it was purchased?

 Gift returns cannot be processed for gifts that were purchased the day they were purchased. You’ll need to wait until the next day to return the gifts. Only original receipts (not gift receipts) can be used to return gifts on the same day.

If I return a gift purchased at a Target store with a gift receipt, how will I receive a refund?

Gift receipts allow recipients of gifts to receive Target GiftCard refunds when they return the items.

If I return a gift purchased on Target.com, how will I receive a refund?

If you make a return on Target.com for a gift you received, you’ll receive the refund as a Target eGiftCard.

Why was my return declined by the online return center?

If our online return center has declined a return for any reason, the order will be shipped back to you and you’ll receive an email explaining the details of the declined return. Our online return center will send the order back to you via FedEx® and you should receive it within 7 days.

Often times our online return center can reuse the tracking number from your return shipment, so you may be able to use this information to track the return of your declined order.

A return may be declined for one of the following reasons:

  • Your return was outside of the return window.
  • The item appears worn or used.
  • The item was opened.
  • The item was non-returnable or non-returnable if opened.
  • The online return center wasn’t able to locate the order number or other information needed to process the return.
  • The item is not a Target.com item.

How long do I have to return or exchange items from Target Mobile?

All items purchased with a carrier contract at a Target store must be returned or exchanged within 14 days and may be subject to early termination fees per carrier contract. Contract items and carrier plans must be sold and returned by a Target Mobile Rep. Target Mobile Rep hours vary by store.

Can I return or exchange a Target Mobile purchase at any store?

All items purchased with a carrier contract at a Target store must be sold and returned by a Target Mobile Representative. Target Mobile is not available at all locations and hours may vary by store.

I want a refund on an item I bought with a coupon. Will the refund include the amount of the coupon?

If you used a manufacturer’s coupon to purchase an item and decide to return that item, you’ll receive a refund for the amount you paid for the item plus the amount of the coupon. The amount of the coupon may be refunded in the form of a Target GiftCard.

If you used a Target coupon to purchase an item and decide to return that item, you’ll receive a refund for the price of the item, minus the coupon value.

I have a large item to return to Target. Can Target pick it up?

Most items, including large items can be returned to store. Some large items purchased on Target.com, such as furniture and electronics, can be picked up by our return carrier by calling Target Guest Services at 1-800-591-3869. Please have your order or account information available to help us quickly assist you. We will then have one of our special delivery carriers contact you to schedule a return pickup.

Be sure to include your packing slip so our online return center can process your refund. Depending on your location, our carriers may need additional time to pick up your return.

Return pickup is not offered on all items, and is typically reserved for large items weighing more than 150 pounds.

Can the return carrier disassemble or repackage my item for me?

Items should be disassembled and packaged prior to carrier pick-up. Returns must be boxed and brought to the same point of delivery for the carrier to pick up. Carriers can only pick up items during their normal business hours.

Where will the driver/carrier pick up my large-item-return shipment?

  • Returns must be boxed and brought to the same point of delivery for the carrier to pick up.
  • 8-hour pickup window.
  • Carrier can only pick up items during their normal business hours.
  • No signature required if your delivery method was To-the Door Delivery. All others will require a signature by a person who is 18 years or older.

Do I have to return the free promotional item if I return my qualifying purchase?

For most items, you are not required to return the free merchandise/gift card with the qualifying purchase item. However, the amount of the refund will be reduced by the prorated value of the free merchandise/gift card. The free merchandise can be returned alone, but you’ll only receive the prorated value of the free gift. Your receipt shows return values of each item if returned individually and states, “All items must be returned for full refund.”

Some special promotional items may be non-returnable. Items with this return policy will have the return policy posted by the items and the item will be marked as non-returnable on the receipt.

All eGiftCards and mobile GiftCards are non-returnable and non-refundable.

Promotional gift cards must be returned with the qualifying Target mobile purchase to be eligible for a refund.

How is my refund calculated if I return my item purchased with a BOGO promotion?

Any refund concessions will affect your potential return-refund amounts. Examples:

Buy One, Get One Free: If your first qualifying item is $50 and your second qualifying item is $40, you received the $40 item for free. You would then receive a $20 refund concession per item. If either item is returned, the return value will reduce by $20.

Buy One, Get One 50% Off: If your first qualifying item is $50 and your second qualifying item is $40, you received the $40 item for $20.You would then receive a $10 refund concession per item. If either item is returned, the return value will be reduced by $10.

Can I return an item purchased on Target.com at the store?

Items purchased on Target.com may be returned to any Target store. Just bring your item, packaging slip and the original form of payment to the Guest Service desk.

Don’t have your original receipt? You can print a copyReceived items as a gift? We’ll be happy to help process your return.

How do I return an item to Target.com?

Choose the steps below based on the original purchase method.

 

Need to return an order that was placed using your Target.com account?

1.        Click sign in / account to log in.

2.        Click on your name near the top of the page and select manage my account.

3.        Under returns, click start my return.

4.        On the returns page, click print return label under return by mail.

5.        On the print mailing label page, select the appropriate order.

6.        Follow the steps to begin your return.

·         You’ll be asked to select the reason for the return of your item, and then you’ll print a label.
Didn’t purchase your order using your Target.com account?

1.        Visit the manage returns page.

2.        Click return item(s) you bought without signing in.

3.        Enter the following information:

·         order number

·         email address used to place the order

4.        Follow the steps to start your return.

·         You’ll be asked to choose the reason for the return, and to select from different ways to return the item.
Need to return a gift purchased on Target.com?

1.        Visit the manage returns page.

2.        Click return a gift.

3.        Enter the following information:

·         order number

·         email address of the person returning the item

·         release ID from your packing slip

4.        Follow the steps to start your return.

·         You’ll be asked to choose the reason for the return, and to select from different ways to return the item.
See the Target Return Policy for complete information.

 

Can I return multiple items to Target.com in the same packaging?

 

Create a separate return order for each item you are returning through the mail. You may be prompted to print multiple return labels based on how the items were originally shipped to you. Each label should be placed on a separate package. Several items may be placed in the same package depending on the return label(s) created.

 

Can I exchange items I purchased in store or on Target.com?

Most items can be exchanged in store within the return policy timeframe. Target does not currently offer exchanges through the mail return process.

Can I exchange clothing items for a different size without a receipt?

New and unused clothing can always be exchanged for a different size or color.

How can I replace a damaged or defective item purchased on Target.com?

If the item is store returnable you may exchange it for a like item at a Target store. For items that are not store returnable or if the item is not available in stores, a replacement item can be sent to you at no additional cost. To request a replacement, follow the steps below:
1.        Call Target Guest Services at 1-800-591-3869.

·         Once a replacement has been requested, do not return the item to the store as this will cancel the replacement requested and you will need to reorder the item.

2.        Send the original item back to Target using the free return shipping label provided by Target.

·         The return will be processed within 7 days of receiving the item.

·         Your replacement order will be processed automatically.

·         You will receive separate emails confirming the return and providing information on the replacement order.

 

Do I have to replace a damaged or defective item with the same item in a Target.com replacement order?

Online replacements are only available for the exact same item and must be shipped to the same address as the original order using the same shipping method. If the item is store returnable you may exchange it for a like item at a Target store.

Can I exchange my free promotional item?

Exchanges on free promotional items are offered with a valid receipt if the free promotional item you wish to exchange is defective and we have a replacement item in stock.

Online purchases must be returned within 90 days and must be new, unused, and contain all original packaging and accessories. A form of personal identification may be required. Some items cannot be returned if opened, including music, movies, video games, software and collectibles. GiftCards, e-GiftCards, prepaid music, game and phone cards cannot be returned. Items that have been replaced because they are damaged, defective or incorrect must be returned to a Target.com Returns Center, and cannot be returned to a Target store. Other restrictions may apply.

You must have an in-store receipt from our Online Returns Center in order to return a Target.com item to a store.

If your return was part of a gift registry, please visit our Gift Registry Return Policy.

All other returns or exchanges will be offered manufacturers’ warranty and repair assistance at 1-800-303-0308 (if applicable).

It’s easy to return a Target.com purchase to a Target store. Here’s how:

On the detail page for the item on Target.com, look for the bullet that says “You may return this item to any Target store.”

You can also check in the Online Returns Center to see if your item can be returned to a Target store. A store-returnable purchase will have “Store Return” as an option within the “Select Your Return Method” page.

Printing an In-Store Receipt

At the Online Returns Center:

1.    Indicate how you received the item. Are you the purchaser? Are you
returning a gift?
2.    If you are the purchaser, select the appropriate order from your account
history, then click “Continue”.
3.    If you are returning a gift, enter the order ID from the packing slip. You’ll
then be prompted to enter your name and email address. This is needed
in order to process your refund.
4.    Select the reason for the return and select the quantity of items you are
returning. Click “Continue”.
5.    Select the “Target Store Return” option and click “Continue”.
6.    Print the page containing your in-store receipt.
7.    When returning your item to a Target store, be sure to bring the printed
receipt, your item, any product packaging and accessories, and personal
identification.

Having trouble printing your store receipt? You may also access the Online Returns Center through a kiosk at any Target store location. Find the Target store closest to you with our store locator or call 1-800-800-8800.

In most instances, Target Stores Guest Services can look up your Target.com order ID for purchases made within the last 90 days on a credit/debit card or GiftCard using our Receipt Look-up system.

Target.com Store Refunds:

•    Credit Card Purchases: Your refund will be credited to the original credit
card.
•    Target GiftCard and e-GiftCard Purchases: Your refund will be issued in
the form of a Target GiftCard good for purchases made at Target stores
and on Target.com.
•    Gift Recipients: Your refund will be issued as a Target GiftCard good for
purchases made at Target stores and on Target.com.

Shipping/Handling and Gift Wrap: Shipping/Handling and Gift Wrap charges cannot be refunded at the store. If the return is a result of our error, use the Online Returns Center to return the item to a Target.com Returns Center for a complete refund. For more information, visit Returning a Target.com Purchase to Target.com, or call Online Guest Services at 1-800-591-3869.

Restocking Fees: Some items are subject to a 15% restocking fee, including camcorders, digital cameras, portable DVD players and portable electronics.

Tax: The appropriate tax amount by item will be included with your refund.

Discounts and Promotions: The refund value for each item returned will be reduced to reflect the value of a free gift or discount.

Holiday and Seasonal Merchandise Refunds:
Holiday and seasonal merchandise on clearance at the time of return will be refunded at the current clearance price.

Other restrictions may apply.

Returning a Target.com purchase to a Target.com Return Center?
Learn more about Returning a Target.com Purchase to Target.com

For more information visit Target.com

Target SKU UPC Model

returning

Nov 30, 2016 by terresa

it was very bad tryed to exchange a item from target.com and they messed it all up know my daughter will not get her dollhouse for christmas becouse they are not truthful very bad company to dell with satay away the lie and on one knows anything


Crappy TVs, Do not buy from here

Nov 05, 2016 by Nick W

Bought a TV from target just over a year ago and already had to spend 200 to fix a hardware issue, now there is dead pixels right in the middle and so the manufacturer warranty is gone and target also won't replace. Never waste your money, go somewhere with quality products for sale.


An Ugly Sweater

Nov 12, 2014 by David

We've all received an unwanted article of clothing as a gift. In this case, I received a very ugly, very brown sweater. It's as if before being given the sweater my friend decided to use it as a mud guard on his not-so-large truck. Upon arriving at the Target return counter, I was greeted with a friendly, warm smile. I explained my situation. She looked over my receipt and had no trouble processing my return. "Would you like that in cash or back on the card,sir?" She asked. Lucky for me, I happen to own a very respectable debit card. She returned the money electronically and it somehow ended up back on the card. By magic, I assume.


Wonderful Service

Nov 12, 2014 by Cameron M

I recently went hunting on a long awaited trip. Sometimes it is difficult to get “drawn” to go hunting in the state. Finally we were successful in the draw. I knew I needed some new camo gear for the trip so I went online to Target to look around. I easily found what I was looking for and placed an order for two camo shirts that would work well for hunting. Of course right before the trip I got pressed for time and didn’t get a change to try the shirts on. I simply put them in my pack with the tags still attached. When I arrived at camp I took the shirts out and realized my mistake. I had purchased fitted shirts. I really don’t like fitted shirts. I decided not to even put them on. When I returned home from the trip I made a visit to Target to return the shirts. Even though it was my mistake Target gladly accepted the return. Guess I need to look closer next time when ordering!


Returning Jacket

Nov 10, 2014 by Lili S

I purchased a jacket from target with some other accessories. The jacket was a gift to one of my friends, so since it was a gift i had decided to remove the tags on it. Once my friend saw the jacket she said it was her size and it fit. Well a few days later maybe a week or so she called me saying the jacket did not fit. So we tried returning it with no tags, thankfully i still had the receipt in my car. Returning the jacket was easy with no conflicts, which i was surprised since other retail stores make a big fuzz regarding the tags. only issue i had was the wait. I believe they should have more than one person attending returns.


3.5 5.0 6 6 it was very bad tryed to exchange a item from target.com and they messed it all up know my daughter will not get her dollhouse for christmas becouse they are not truthful very bad Target
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