Bon-Ton

Bon-ton Return PolicyBon-Ton Return Policy

How To Return Your Purchase

We will accept returns or correct any quality problems on all merchandise purchased from our company. Upon verification that the merchandise was purchased from our company, we will exchange, return or repair the merchandise as long as the merchandise is not defaced, is not without its original packaging and is not without the original UPC barcode.

Return Policy for Online and Shopping Service Purchases

Items purchased online or through our Shopping Service can be:

    • Returned through the mail to the address listed on your sales receipt/packing slip; or
    • Returned to the address on this return label:

      Print this return label and tape it to your package. [PDF]

    • NOTE: If you cannot print the shipping label, please mail returns to:

      Bon-Ton
      ATTN: Returns
      1340 E. Dayton-Yellow Springs Rd.
      Fairborn, OH 45324

    • Returned to any of our stores (except Fine Jewelry and Fine Watches, see details below);

Important Information For Mailing A Return:

When mailing a return, please include your original sales receipt/packing slip along with the merchandise being returned. Include a brief, written explanation regarding the reason for your return, along with your contact information. When we receive your return, we’ll issue the refund based on the following criteria:

    • With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment.
    • With a gift receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of a merchandise credit or a credit to your Bon-Ton Stores credit card. Cash or bank card credits are not permitted for returns with a gift receipt.
    • Without a receipt: Returns without a receipt will be credited to your Bon-Ton Stores credit card, or issued as an electronic merchandise credit. The refunded price will be the lowest offered selling price that the merchandise has ever been offered at. We reserve the right to decline a return without a receipt. Refunds or exchanges will not be given for Coach handbags and electronics without a receipt.

Refund Of Shipping Charge For Online Or Shopping Service Orders

Delivery/shipping fees or gift wrap fees are non-refundable. Customers are responsible for the return postage. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your online order or Shopping Service order. If an item was damaged or sent in error, the shipping charge will be credited back to the customer’s credit card account.

Intimate Apparel, Underwear and Swimwear Return Policy for Online, Shopping Service and In-store Purchases Intimate apparel, underwear and swimwear may be returned or exchanged ONLY under the following circumstances:

    • The merchandise packaging has not been opened and the product has not been removed from the original packaging.
    • The merchandise has not been worn.
    • The merchandise is not soiled in any way.
    • The merchandise still has the original tags and labels attached.
    • The Swimwear Security Liner has not been removed.

 

Tech Trek/Electronic Returns for Online, Shopping Service and In-store Purchases                                                                                                           Tech Trek/Electronic items must be accompanied with the original sales receipt or a gift receipt and within 60 days of the original purchase to be returned or exchanged.

Coach Handbag Return Policy for Online, Shopping Service or In-store Purchases
All returns and exchanges of an unused Coach handbag must be accompanied with the original sales receipt, gift receipt or packing slip to receive a refund. Any defective Coach handbag may be returned or exchanged within 90 days of the original purchase for a refund to be given. After 90 days of original purchase, returns of defective Coach handbags ARE NOT ACCEPTED for refund or exchange. Customers requesting repairs to a Coach handbag are responsible for handling the return to the vendor.

Dress Return Policy for Online, Shopping Service or In-store Purchases
Dresses may be returned for exchange or a refund only if they have not been worn.  Dresses must be returned with all the original tags still attached to the garment and the receipt is required.  Returns must be made within 90 days of the original purchase date.

Shoe Return Policy for Online, Shopping Service or In-store Purchases
Shoes may be returned for exchange or refund only if they have not been worn or if they have a manufacturer’s defect.

Fine Jewelry Returns and Fine Watch Returns for Online, Shopping Service or In-store Purchases
All Fine Jewelry and Fine Watch returns and exchanges must be accompanied with the original sale receipt, gift receipt or original packing slip if purchased online. The items must be returned within 30 days. Items MUST be returned to a store with a Fine Jewelry department, or if purchased online, to the location from which it was shipped.

    • Personalized or sized Fine Jewelry items cannot be returned unless damaged or defective.
    • The returned item must have the original security tag attached.
    • Watches must be returned with the original box and warranty.
    • Customers requesting repairs to Fine Watches should refer to the vendor warranty for instructions on sending the watch to the vendor. The customer is responsible for handling the return to the vendor for repair.

Men’s Suit Separates and Men’s Tailored Clothing Returns for Online, Shopping Service or In-store Purchases: Men’s suit separates and Men’s tailored clothing items may be returned for exchange or refund only if they have not been altered or worn. All original tags must still be attached to the garment at time of return.

Return Policy for In-Store Purchases

Items purchased in-store must be returned to one of our stores. These purchases cannot be returned to the address listed below. We reserve the right to decline any return for any reason.

    • With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. In the event our POS system does not recognize the receipt barcode on a receipt, the customer is required to present approved valid ID to complete the return. The information will be stored in our companywide database of customer return activity that the company uses to authorize returns.
    • With a gift receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of a merchandise credit or a credit to your Bon-Ton Stores credit card. Cash or bank card credits are not permitted for returns with a gift receipt.
    • Without a receipt: Returns without a receipt will be credited to your Bon-Ton Stores credit card or issued as a merchandise credit. If you are issued a merchandise credit, it can only be used to purchase merchandise. It cannot be used as payment on your Bon-Ton Stores credit card. A merchandise credit cannot be replaced if it is lost or stolen. A credit to a bank card will not be issued without a receipt.
      • We will accept non-receipted returns or exchanges if all of the following conditions are met:
      • Valid photo ID is presented. The information will be stored in our companywide database of customer return activity that the company uses to authorize returns.
      • You have not been denied a return in the past 60 days or if this is your first return in the past 60 days.
      • The merchandise being returned is in salable condition, unworn, unwashed and unaltered.
      • The refunded price will be the lowest offered selling price that the merchandise has ever been offered at.
    • We reserve the right to decline a return without a receipt.

For more information visit BonTon.com

Bon-Ton SKU UPC Model

DAMAGED GOODS AND DISAPPOINTED CUSTOMER -- NOW EX CUSTOMER

Jan 18, 2017 by JEFF WALL

On my very first order, I received damaged goods shipped in a very thin plastic bag. I offered to keep damaged goods if they would discount the 1 of 3 items 50% to save on sending all of goods back which costs them shipping, a sale and now lost a new customer.


1.0 1.0 1 1 On my very first order, I received damaged goods shipped in a very thin plastic bag. I offered to keep damaged goods if they would discount the 1 of 3 items 50% to save on sending Bon-Ton

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