American Eagle

American Eagle Return Policy

U.S. RETURN POLICY

You may return any online purchases to any AE, aerie and/or 77kids store or by mailing item(s) to our fulfillment center at the following address:

American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067

You will be credited for the cost of the item(s) and applicable taxes. Shipping is not refunded.

To return or exchange online purchases at an AE, aerie and/or 77kids store, please take the packing slip included with your order and the credit card used for the original purchase. The packing slip will serve as your receipt. If you don’t have your packing slip, you’ll be credited the current price of the item in the form of an AE Gift Card. If PayPal was used for the original purchase, an AE Gift Card will be issued. Shipping is not refunded. To find the AE, aerie and/or 77kids store nearest you, please use our store locator, or call toll-free 1.888.232.4535 and select option No. 3.

RETURN OR EXCHANGE AN AE.COM PURCHASE BY MAIL

Detach the bottom of the packing slip included with your order.

 

1. On the side marked “merchandise return form,” circle the item(s) you’re returning. Please indicate the reason(s) for your return.
2. If the address for the return is different from the one listed on the form, fill out the box labeled “different ship-to address” on the reverse side of the form.
3. For returns, the original credit card will be credited or you will receive a Gift Card, depending on how the items were originally purchased.
4. For exchanges, fill out the reverse side of the form.
5. Pack your return securely in the original package if possible. Be sure to include the return form. Attach the shipping label provided with your original order. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable. Please mail all returns and exchanges to:

 

American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067

We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS, FedEx, or DHL. American Eagle Outfitters is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

RETURN OR EXCHANGE ITEMS AT AE, AERIE AND/OR 77KIDS

To find the AE, aerie and/or 77kids store nearest you, please use our store locator, or call toll-free 1.888.232.4535 and select option No. 3.

To return online purchases for AE, aerie or 77kids at an AE, aerie and/or 77kids store please take the packing slip included with your order and the credit card used for the original purchase. The packing slip will serve as your receipt. If you don’t have your packing slip, you’ll be credited the current price of the item in the form of an AE Gift Card. If PayPal was used for the original purchase, an AE Gift Card will be issued. Shipping is not refunded.

To exchange online purchases for AE, aerie or 77kids at an AE, aerie or 77kids store, please take the packing slip included with your order and the credit card used for the original purchase. The packing slip will serve as your receipt. If you don’t have your packing slip, you’ll be credited the current price of the item in the form of an AE Gift Card. If PayPal was used for the original purchase, an AE Gift Card will be issued. Shipping is not refunded.

For exchanges, fill out the reverse side of the form.

Pack your return securely in the original package if possible. Be sure to include the return form. Attach the shipping label provided with your original order. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable.

EXCHANGE OR RETURN AN AE, AERIE OR 77KIDS STORE PURCHASE BY MAIL

Merchandise bought at any U.S. AE, aerie or 77kids store can be returned or exchanged at any U.S. AE, aerie or 77kids store. Store-bought items can be returned for merchandise credit only at the following address via a traceable carrier:

American Eagle Outfitters
Attention: Customer Service
150 Thorn Hill Drive
Warrendale, PA 15086

RETURNING ONLINE EXCLUSIVE MERCHANDISE

Merchandise sold exclusively at ae.com, aerie.com and 77kids.com can be returned or exchanged to the following address:

American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067

We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS, FedEx, or DHL. American Eagle Outfitters is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Merchandise sold exclusively at ae.com, aerie.com and 77kids.com can be returned, but not exchanged at any AE, aerie and/or 77kids store. To return your online purchase(s) please take the packing slip included with your order and the credit card used for the original purchase. The packing slip will serve as your receipt. If you don’t have your packing slip, you’ll be credited the current price of the item and issued an AE Gift Card for the amount. If PayPal was used for the original purchase, an AE Gift Card will be issued. Shipping is not refunded.

To find the AE, aerie and/or 77kids store nearest you, please use our store locator, or call toll-free 1.888.232.4535 and select option No. 3.

RETURNS STATUS

Returns mailed to American Eagle Outfitters Inc. may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement. For returns on items originally purchased with an AE, aerie or 77kids Gift Card, please allow two to three weeks for processing after you mail the package to receive your new AE, aerie and/or 77kids Gift Card.

CANADIAN RETURN POLICY

Your tax and duty will be refunded only if you return your purchase by mail to the following address:

American Eagle Outfitters
c/o Russell A Farrow Limited
6220 Westar Drive
LaSalle, Ontario, Canada N9J 0B5.

To return ae.com, aerie.com, and/or 77kids.com merchandise by mail, tear off the bottom of the invoice that came with your order and indicate the item(s) you are returning and the reason for your return. Keep the top of the invoice for your records. Be sure to include the completed bottom of the invoice as you pack your return securely in the original package if possible. Attach the shipping label provided on the invoice or mail the package to:

American Eagle Outfitters
c/o Russell A Farrow Limited
6220 Westar Drive
LaSalle, Ontario, Canada N9J 0B5.

You will need to pay the nonrefundable shipping costs for your return when you mail your package. Returns sent from rural Canadian addresses may take up to five weeks to process after the package is mailed.

By processing your return through Russell A. Farrow, you agree to the following:

“Once return funds are approved I authorize Revenue Canada to forward to Russell A. Farrow my approved refund of duties and taxes. I understand that refunds of duties and taxes, from Revenue Canada, may only be made within one year after the date of ordering.”

AE stores in Canada cannot accept returns or exchanges and cannot refund tax and duty costs of ae.com or phone orders. AE, aerie and/or 77kids stores in the United States can accept returns and exchanges, but cannot refund tax and duty costs for ae.com orders delivered to Canada.

INTERNATIONAL RETURN POLICY

You may return ae.com, aerie.com and 77kids.com merchandise by mail. Fill out, detach, and keep the top of the invoice that came with your order. On the back of the form, circle the item(s) you are returning and indicate the reason for your return. Be sure to include the bottom of the invoice as you pack your return securely in the original package if possible. Attach the shipping label provided on the invoice or mail the package to:

American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067

You will need to pay the shipping costs for your return when you mail your package. We do not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements. AE, aerie and 77kids stores in the United States cannot refund tax and duty costs for online orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.

For more information visit American Eagle.