Paragon Sports Return Policy
PARAGON SPORTS WANTS YOU TO BE 100% SATISFIED WITH YOUR PURCHASE. If you are not completely satisfied with your order, you may return the merchandise in its original condition and packaging to Paragon Sports via an insured, traceable shipping service or you may return the merchandise to our retail store within 30 days from the receipt of your order.
RETURN INSTRUCTIONS
Complete the returns section of the original packing slip.
- If you are returning an item that was shipped to you as a gift please indicate so by completing the Name and Address section and marking the box.
- Pack the item securely and in the original packaging, if possible.
- Enclose the returns portion of the original packing slip with the item.
- We recommend that you send your return via an insured and traceable shipping service. Make sure to note the tracking details.
SEND YOUR RETURNS/ EXCHANGES TO:
Paragonsports.com
Returns Department
24 East 18th St.
New York, NY 10003
RETURN / EXCHANGE TIPS
- SEND YOUR PACKAGE VIA UPS OR FEDEX. IF YOU SEND IT VIA USPS PLEASE INSURE YOUR PACKAGE AND TAKE ADVANTAGE OF USPS’S DELIVERY CONFIRMATION SERVICE.
- IF YOU NO LONGER HAVE YOUR PACKING LIST, PLEASE INCLUDE A LETTER WITH THE FOLLOWING INFORMATION: YOUR NAME, ADDRESS, PHONE NUMBER, ORDER NUMBER AND RETURN REASON.
- EXCHANGES: TO ENSURE ITEM AVAILABILITY, WE RECOMMEND YOU PLACE A NEW ORDER IMMEDIATELY. EXCHANGES ARE ONLY PROCESSED FOR THE SAME ITEM IN A DIFFERENT COLOR OR SIZE. ALL OTHER EXCHANGE REQUESTS WILL BE REFUNDED TO THE CREDIT CARD USED TO MAKE THE ORIGINAL PURCHASE.
- EXCEPTIONS THE FOLLOWING ITEMS ARE NOT RETURNABLE: MOUNTED SKIS, CLIMBING EQUIPMENT, CUSTOM KNIVES, SCUBA EQUIPMENT, ATHLETIC SUPPORTERS, and UNDER GARMENTS
Paragon Sports reserves the right to limit quantities on any item ordered.
For questions about your order, item quantities or a return, please contact our customer service department at customerservice@paragonsports.com, or by calling 212-255-8889 between the hours of 10:00 am – 8:00 pm Monday thru Saturday and 11:00 am – 7:00 pm on Sundays, Eastern Time.