Dillards Return Policy

We trust you will be satisfied with your Dillard’s purchase. However, should you decide the merchandise is not satisfactory, Dillard’s return policy is stated below:

The merchandise may be mailed back to us, or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. We recommend that you insure the package and ship via a traceable method. Dillard’s offers a Fed Ex return label you can print from your computer and attach to the return package. No refunds are given on shipping and handling charges. Personalized items and clearance items marked down 65% or more cannot be returned.

Address package to:
444 Brick Church Park Drive
Nashville, TN 37207-3216

Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Dillard’s Gift Card, at the customer’s choice, when each of the following conditions has been met:

  1. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item’s product page.
  2. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect.
  3. The merchandise must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)

If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.

If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.

If the merchandise being returned was purchased using a Dillard’s Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.

Dillards SKU UPC Model

Return Problems

Jan 13, 2015 by Lynn

I too am having return problems. Copied the return address directly from this web page and sent I item back exactly as mentioned since there are no stores in our area. Package has attempted to deliver 4 times and Dillards is refusing it saying Undeliverable Address or No One to Sign For Pkg.


Jan 08, 2015 by Josette ferguson

I bought a nightgown for Christmas for my daughter,as it was too large I am trying to return it by mail. Dillards is making it difficult every step of the the way...
It shows its return policy, it tries to make me shop.
The only alternative it seems is to bring it back to a store.
That is poor business.
I won't buy anything else from Dillards on line

1.1 5.0 27 27 I returned a pair of shoes that were pinching. A week old. I’d worn them once. Since I’d worn them they said I couldn’t return. There were no scuffs wear or dirt on them. I i Dillards

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